Chas2002

Answer Supervision is one of 4 possible states on a trunk call. Answer Supervison is achieved when the distant party/system/device answers the call. This shows a connected call and begins CDR billing information.

This error states that the call was answered before all the digits were "outpulsed" and indicates a problem with the trunk or trunk members.
Check your D-channel for Route 28, then check your B-channels in the LTM. If all show good - hop on a member via the ACOD and try to dial a number or dial the number that 68.0.7.1 or 68.0.11.13 dialed to produce the error....

okay. I was able to trac one of the TN's . when i dialed the same number using the ACOD the error did not happen to me. here is a printout of the channel and the Trac I did. Should the SUPN on the channels be set to yes or should i change them to NO


REQ: prt
TYPE: tn
TYPE TNB
TN 28 20
DATE
PAGE
DES

TN 028 20
TYPE TIE
CDEN SD
CUST 0
TRK DTI
PDCA 1
PCML MU
NCOS 0
RTMB 35 44
TGAR 1
SIGL EAM
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN CND WTA LPR APN THFD HKD
P10 VNL
TKID

.trac
ERR090 76 0 3 2 28 20
76 0 3 2

TN 076 0 03 02
KEY 1 SCR MARP ACTIVE TN 076 0 03 02
ORIG 076 0 03 02 1 SCR MARP 0 5703680 2008
TERM 028 20 TIE RMBR 35 44
DIAL DN 818008537108222
MAIN_PM ESTD
TALKSLOT ORIG 7 TERM 13 JUNCTOR ORIG7 TERM2
EES_DATA:
NONE
QUEU NONE
CALL ID 670 5982


PDCA 1 PAD 0 6 PCML MU MU

KEY 0 SCR MARP IDLE
KEY 2 DIG IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 AO6 IDLE
KEY 6 NUL IDLE
KEY 7 MWK IDLE

Chas2002

Miramar - what are the additonal 222's after the 7108 toll free number? That seems odd.

This may just be a mis-dial (even though the additional numbers are added - the call should still proceed- connect - and be billed in CDR). - I'm not sure if this would produce an error "90" code or not. I'll program a number to an Autodial key tomorrow with additional digits behind the main number to see if I re-create the error.

In the mean time - do a favor and check your CDR Program for Key 0 of TN: 76.0.3.2 and see if a billing record was created for the time that you did the TRAC command for 800-853-7108.

Your TRAC shows the call was established - is this true?


Thks.....

Chas2002

OK - I added a bunch of number behind our main number and no Error 90's .hmmmmm

Well I figured out that this is happening when those numbers are added after the 800 number. I was tracking another number and I noticed it had about 8 number 3's after the 800 number being dialed . So using my phone i dialed tha same 800 number and I hit the number three 5 times and wella, a error 90 appeared for my set. Now I need to figure out why it is adding the additional numbers. Any idea?

Pirates_Ghost

Looks like PROMPTS on a voice active dial system to me...IE: "For Cust. Serv. Press 2; then "for Electronics Press 2"

When you saw the 3s, could be similar...and the user's just dialing too fast (trying to get thru the menu before it's fully run)

jack

M,

dial the 800 number followed by a # and then hit the extra digits, still get error?

Jack