hhallett

I'm pretty weak on Mermail, so I understand if this is seen as a silly question.

To set up the situation, one of our departments recently had their skytel service changed from 1-way (I'm told that this was standard paging to a single pager) to 2-way (I'm told that this allows the user to forward pages received by this service to any skytel pager they want). This was supposed to simplify things for their on-call people.

I'm trying to set up remote notification on the voicemail box assigned to their help desk to interact with the 2-way messaging. When the Skytel number is called for the pager a recorded menu plays.

I've tried setting it up using any of the available notification options (phone, tone, voice, numeric or service) but none work properly for this purpose. I've been trying to use (x being the actual pager number) 91877xxxxxxx***1*** as the dialing string with the MerMail access number as the callback number.

Anyway, the upshot of this is that their on-call has not been getting paged by MerMail since the Skytel service changed.

I've looked in TOOLS to see if I could devine a problem there. The only thing I can think of that might be an issue is that "play prompts to the paging system" is set ot yes for all of the entries it appears on. I'm concerned about turning any of these off because of any other voicemail RNs it might affect.

I have MM11. What am I doing wrong or do I have other options?

__________________
Respectfully,
H. E. Hallett
Field Service Technician
Scottel Voice and Data