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| Tags: calls, dropping |
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 12-23-2002, 12:55 PM | #2 (permalink) | ||||||||
| Moderator 
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  | Training January 27 thru 31st Are the calls forwarded or are they transferd? If they are transferd you may have a bad CNF/TDS card. john __________________ Fellas', I need more Cow Bell! | ||||||||
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| 12-23-2002, 01:49 PM | #5 (permalink) | ||||||||
| Moderator
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 | Remotely admin Are you haveing any cross talk or do callers hear other calls while they are on hold? If so you may have a bad CNF/TDS card. __________________ Fellas', I need more Cow Bell! | ||||||||
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| 12-23-2002, 03:49 PM | #8 (permalink) |
| Junior Member | Time stamps If the transfered calls are dropping fairly consistently, you can try placing some test calls into that ACD and ask the person to x-fer you. While making these test calls, trace them in LD 80 to see what happens when the call is x-fered. [Edited on 23/12/2002 by freddog] |
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| 12-23-2002, 04:01 PM | #9 (permalink) | ||||||||
| Senior Member 
Location: Chicago -- CENTER OF THE UNIVERSE Rep Power: 10 | THE DS1000/2000 systems To transfer a call you press transfer, dial number & press transfer again, this is not what you stated you are doing. What's up with the "we go through a modem that verizon uses to get in" bit? Jack __________________ Dogs rollover Phones hunt | ||||||||
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| 12-23-2002, 04:25 PM | #10 (permalink) | ||||||||
| Junior Member
Rep Power: 6 | Dropping Calls the post "ok maybe i am doing something wrong ... i dial the number and then what? we go through a modem that verizon uses to get in" .... sorry wrong post i ment it to be in another post. this was a case of to many things going on at once. i am currently talking to verizon .. they are idiots. they asked me what an ACD was .... and i was talking to technical support :casstet: :casstet: so any help will be greatly appreciated. | ||||||||
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