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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: calls, dropping |
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 12-23-2002, 07:25 PM | #11 (permalink) | ||||||||
| Junior Member   Icy has no status.
Location: Iceland Rep Power: 7  Country:  | Remotely admin Did you do as jack says. Transfer - number - Transfer? Or just Transfer and number? And are you sure the TRF key is working. And if you use BFS keys, try using the keypad instead. | ||||||||
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| 12-24-2002, 11:13 AM | #13 (permalink) | ||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 13 Gender:  Country:     | Christmas Msg Can you post the ACD that is having problems? IT may be faster if we can view what it is your are having problems on. __________________ Thankful for everything...at least today. | ||||||||
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| 12-24-2002, 11:45 AM | #15 (permalink) | ||||||||
| Senior Member  jack has no status.
Location: Chicago -- CENTER OF THE UNIVERSE Rep Power: 12 | Christmas Msg Are you transferring to the same destination all of the time -- working & nonworking? Is the transfer to location on the sme switch? Problem occurs to all agents in this q or only some? Jack __________________ Dogs rollover Phones hunt | ||||||||
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| 12-24-2002, 08:22 PM | #16 (permalink) | |||||||||
| Senior Member   gei_spot is going phishing
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 12 Gender:  Country:  | Incorrect ANI being sent out. Quote:
__________________  I'm a member of the "PbxInfo Gang" | |||||||||
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| 12-26-2002, 12:31 PM | #17 (permalink) | ||||||||
| Junior Member
Rep Power: 7 | pvr forwarding i just finished talking to verizon ... they said that they couldn't figure out what is wrong. They did some patch upgrades but that is about it. Is there some place where i could view an error log to see what is going on or a way to test the acd? | ||||||||
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| 12-26-2002, 02:26 PM | #19 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | Dropping Calls As stated before, can you post the acd queue programming. Are there any overflow destinations programmed. If so, are they valid? How many agents are in this queue. Can you relate problem to heavy call volume, a particular agent logged in, time-of-day, etc.?? | ||||||||
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| 12-26-2002, 02:45 PM | #20 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | Dropping Calls Here's another possibility. While this is a wierd setup I have seen it before. To conserve keys, some installations use the conf button as a transfer. This works, however the transferring user has to wait until there is an answer (phone, recorded announcement, something!!) at the destination. If the user transferring the call is using a conf button and hangs up to complete the transfer before there is an answer, the call will disconnect.  | ||||||||
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