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| Tags: i2004, mcr, phones |
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 12-04-2003, 03:50 PM | #1 (permalink) | ||||||||
| Junior Member
Location: Youngstown, Ohio Rep Power: 6  | Reply... Does this sound familar? Not enough people to get the job done, so the phone system is at fault! I have a dept. in my organization that has had a 20% increase in business and haven't hired additional staff for the additional work load so no one can get through to the scheduling people for appt's. I know enough wine. I have 8 I2004 phone with multi dn's on them. On key 5 I made that dn MCR on all 8 phones. It still rings busy when the second call comes in on top of the first answered call. Does this have to been on key 0 for IP phones or is there something else I need to do? HELP! this dept. head is driving me to drink! | ||||||||
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| 12-05-2003, 10:19 AM | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | Key 0 should always be assigned to the phone because this is the prime (user) DN ie. Key 0 MCR <ACD DN> or <Prime DN>, Key 5 MCR <ACD DN> or <Prime DN> or <alternative DN> you can also have an i2004 assigned to multiple DN's that are not associated to other users ie key 0 mcr xxxx <prime DN> marp key 1 mcr xxxx <secondary dn> marp l hope this answers your question | ||||||||
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