Printing problems from Symposium 4 - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

PBXrookie · 11-25-2003, 04:08 PM

We have had a real struggle getting Symposium client installed on workstations. It was a combination of partial uninstalls, re-installs, reboots and removal of some RAM that was too much for Nortel's software to handle. Now we have it installed and working on all the systems that need it but are having printing problems. Some can't print reports and one in particular had the following
"Tried to print the list of CDN's from Symposium and received an error message advising that it was closing and to send the report to Microsoft. The instruction at "0x763bb11e" referenced memory at "0x00000004". The memory could not be "read". Click OK to terminate the program. Clicked ok and the CDN list closed, the SMI remained open. Tried printed from other options (Users) and the same error message. I was able to print from the Reports section (Crystal reports)"
The systems are all XP SP1 and it is version 4 revision 6.2. I've searched the posts and can't find any related topics already out there. If anyone has had this problem and has a fix can you please respond. The vendors only suggestion for all the problems we have had is to uninstall and re-install.

diversion · 11-26-2003, 09:15 AM

Never had this particular error, but several with installation, launching report or Real-time display. Sometime we fixed the problem in recreating the environment path, modified by a subsequent installation. But most of the time we had to resintall the machine from scratch. To uninstall/reinstall Symposium never fixex anything...

PBXrookie · 12-02-2003, 02:06 PM

So from what I have been hearing almost everyone has problems printing and installing Symposium and if there are any problems you need to re-image your machine from scratch. I guess Nortel never thought this would be a problem.

**Chas2002** · 12-02-2003, 02:33 PM

I had this issue with Symp. 3.0 Clients - and ultimately had to re-image each machine....

I thought my issue was an isloated thing, so I never gave it second thought.

Through some research I found this out..........

The information applies to:
Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
Microsoft Windows NT Server 4.0 Terminal Server Edition SP5
Microsoft Windows NT Server 4.0 Terminal Server Edition SP6
Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Professional SP1
Microsoft Windows NT Server 4.0
Microsoft Windows NT Server 4.0 SP1
Microsoft Windows NT Server 4.0 SP2
Microsoft Windows NT Server 4.0 SP3
Microsoft Windows NT Server 4.0 SP4
Microsoft Windows NT Server 4.0 SP5
Microsoft Windows NT Server 4.0 SP6a
Microsoft Windows NT Server, Enterprise Edition 4.0
Microsoft Windows NT Server, Enterprise Edition 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition 4.0 SP5
Microsoft Windows NT Server, Enterprise Edition 4.0 SP6a
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Workstation 4.0 SP1
Microsoft Windows NT Workstation 4.0 SP2
Microsoft Windows NT Workstation 4.0 SP3
Microsoft Windows NT Workstation 4.0 SP4
Microsoft Windows NT Workstation 4.0 SP5
Microsoft Windows NT Workstation 4.0 SP6a

Windows - Application Error

Quote:

The instruction at "0x00403759" referenced memory at "0x202c7971". The memory could not be read.

Click on OK to terminate the program.

RESOLUTION

Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 260910
How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
06/21/2000 08:11p 5.0.3103.1000 2,336,016 Shell32.dll

Windows NT 4.0
To resolve this problem, obtain the Windows NT 4.0 Security Rollup Package. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)

The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------------
07/21/2000 09:02p 4.0.1381.7081 1,280,784 Shell32.dll x86
07/21/2000 09:00p 4.0.1381.7081 1,857,808 Shell32.dll Alpha

Microsoft Windows NT Server version 4.0, Terminal Server Edition
To resolve this problem, obtain the Windows NT Server 4.0, Terminal Server Edition, Security Rollup Package (SRP). For additional information about the SRP, click the article number below to view the article in the Microsoft Knowledge Base:
317636 Windows NT Server 4.0, Terminal Server Edition, Security Rollup Package

My understanding of the error is - it is caused by a file extension that contains too many characters to the right of the period. The buffer overfills and causes the error message to occur.

I have already re-imaged my clients - but let me know if any of these help...

Good Luck
Chas2002

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