Voice Mail Transfer - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Wildman · 11-25-2003, 04:41 PM

I'll try to make this as simple as possible...

Person A has a voice mail (Call Pilot) from Person B

Person A listens to the message over the phone, then hits "9" to dial message-leaver (Person B)

Person B picks up the call back. But if Person B wants to transfer that call to another extension, he can not. There is not even a TRANSFER button showing on the display as an option. Is this how the system is supposed to work? Call backs from voice mail are not able to be transferred?

All phones involved are in perfect working order and have no trouble transferring under any other circumstances. We have a 61C switch.

***John_In_Dakota*** · 11-25-2003, 09:51 PM

Look in the CLS on all phones involed. One of them is different or is missing something.

John

**SD_WILSON** · 11-26-2003, 06:54 AM

I could be wrong here but I believe that this is your situation:

If B leaves a meesage for A and A pushes '9' to callback B then callback utilises the conference key on A's phone to place the call to B. It does not bridge the conference for that would put the call to B together with the Call Pilot session. Because there is an unbridged call on a conference key on A's phone the PBX cannot allow B, the called party, to further conference or bridge that call. Only if A completes the bridge to the original call (i.e. Call Pilot) by further pressing the conference call key can B then proceed to make a call transfer or further conference.

SD

Wildman · 11-26-2003, 01:43 PM

SD - You understand the situation correctly.

So you're saying that, in that situation, if the caller does nothing to bridge that call with Call Pilot, the system is acting exactly as it should, correct?

***John_In_Dakota*** · 11-26-2003, 09:14 PM

SD,
You da man!

jimtpg · 12-02-2003, 09:27 AM

IMHO, I think that the conference is actually set up by the call pilot port and not "a"'s phone. the port has the ability to conference one time, which is call sender. If you think about it, when "b" hangs up, you are still connected to your CP session, ie: you can go to the next message, delete the previous, etc, without having to log back into your mailbox. The end result is the same in that |"b" cannot add any one else on.

Jim

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Transfer to voice mail	robert1159	Definity Support	3	07-10-2006 06:13 PM
Transfer Protocol for ACD sets with Voice Mail Boxes	Rachelle	Meridian Systems	4	10-03-2005 10:56 AM
Hacker hits Telecom NZ's voice mail system	rixride	Security	0	05-13-2005 04:11 PM
Calls not going to voice mail	jgaffney	Meridian Systems	3	09-24-2004 03:08 PM
Transfer a call to another ext. Voice mail	mussb	Meridian Systems	2	12-12-2002 01:18 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)