sneexy69

Your lack of answer I think stems from your lack of initial information. There are many ways in which to treat your incoming calls on that 800# in order to have it ring on 3 different 2616's but before anyone can help you a little more information would be very helpful.

Are you using digital(PRI) or Analog trunking?

How much traffic load is expected incoming from this 800#

The #800 will point to a local number incoming into your switch or what I refer to as your local equivalent. You need to know this number.

If you want incoming calls to be queued when all phones are busy then Really ACD is the only way to do this.

Setting up the ACD queue with 3 members is easy. But The users will have to log in with an ID to receive calls and the personal extension will have to be moved to another key on the telephone other than 0. I find making changes to user phones the most challenging hurdle in any programming....users HATE change!

Post back with your trunking method and expected traffic and people will be able to help explain how to route your calls to the ACD queue.

Cheers

Tonka56

Thanks for your assistance, we are using digital Pri, the traffic load is not that heavy since they are closing down the msg center in 3 month I would say 5 to 10 call and hour, the 800 number does point to a number in our switch...and yes I want incoming calls to be queued when all phones are busy.

Thanks

Pirates_Ghost

To que the calls, your only option is ACD (that I know of)...and if they're shutting down this stite in 3months, plus the low number of calls it's receiving...unless you've got:
1) $ comming out of your ears
2) a use for it after the closure
3) an expected spike in inbound calls
ACD would not really be worth the money spent to solve the problem for a short time.

Baring that as a solution, there are other ways to have the call routed....there is a programming tick (a hunt patern) often called "poor mans ACD" (won't acutually que the calls, just kicks them round a bit)
and many other ideas.
post back if we should go into detail on other possible solutions.
Cheers

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Tonka56

thanks, if poor man ACD works for you then it should work for me...let me know how its program but still if someone has the programming for the ACD and for the 3 2616 please post..

Once again Thanks.

Pirates_Ghost

This poses (again) the need for more information:
1) in order to use ACD, you have to already have the package...if not...then refer to my earlier statement. (again, if you don't already have it, don't waste the $ for only three phones for 3 months)
2) HOW does the 800 number point? Understand it's pointing at a local DN, but what we'd need to know is is that 800 pointed to that DN by your PBX or by the 800 carrier?

There are several ways to set this up depending on these answers.

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Chas2002

Not knowing your exact situation - here are some examples of handling 800 numbers

Premise: call is delivered to switch as (4 digit) 2233

Phantom to SCR/MCR
1. Create a phantom for 2233 or IDC in [LD 49]**(see note) 2233 to a phantom.
2. Create a phantom similar to this:

With that said - if you have 7699 and 4 roll up lines- the 5th caller would be handled by your HUNT feature (most like Voicemail) and calls not answered would be handled by you FDN setting.

ACD to SCR/MCR...
This is very similar to the above settings - It's an ACD but will alwasy be in NCFW mode....

True ACD (requires that agent's logon)....

The same as above acd
but program the (3) sets as ACD sets.

With only (3) agents and the small number of expected incoming calls - I wouldn't suggest the 3rd option. Also with 2616 sets - if the agent(s) aren't using headsets with ACD and they hangup - they are logged out and will not accept any calls.

***Note's about LD 49.
...It's a great way to create a Dmarc between your Local Carrier Toll Free provider and your switch...Example: say you get a trouble report that the Toll Free number is constantly busy...

In Load 49
IDC 2233 to your maintenance set number (4444). Dial the toll free number - If you're still getting busy (you have a carrier problem or incoming trunk problem) if it rings through then you have a switch related problem. I have 36 toll free numbers and I use LD 49 to isolate troubles all the time....

Good Luck

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Tonka56

OK guys this is what I did....I prgrammed the 5895 as an acd the only thing that I did not put in it was NCFW.

I programmed 3 2616 as instructed and its working fine, I just need to program the 3rd phone to the NCFW on ld 23 so that 4th call could go to his SCR DN...

One more thing if I had to program it to Meridian Mail how would Meridian mail be program...


Thanks For Your Help....Outstanding