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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old November 20th, 2003   #1 (permalink)
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we are running Opt 61c and one user has been getting a automated voice message that is left 3 or 4 times daily in his voicemail box( callpilot 1.07.) I have tried enhanced trace,CDR in the switch and am also using a third party CDR.The local co can't trace it and are telling me that it is on a WATTS line.
Any suggestions on this one?
Thanks
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Old November 20th, 2003   #2 (permalink)
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This may sound silly but if you listen to the entire automated msg does it give you a number to call back?

About the local CO, if they say a WATTS line is making the incoming call cant they capture ANI?

John
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Old November 21st, 2003   #3 (permalink)
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No number is left,it just says it will try again later.
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Old November 21st, 2003   #4 (permalink)
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Does the person ever answer the phone and hear the message?
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Old November 21st, 2003   #5 (permalink)
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Does the person ever answer the phone and hear the message?
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Old November 21st, 2003   #6 (permalink)
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yes,they usually forward it to me and I have actually sat at this guys desk waiting for the call just so I could see if I could do anything.As far as the user answering he says he has and it won't do anything when it tells him to hit # for this and hit # to transfer and on and on.
This person has their own admin Asst so I need to figure out something.
Thanks
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