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| Tags: extension, phone, weird |
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 11-13-2003, 11:27 AM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 6  | Good Day All, I have a weird situation with a phone extension. First off, I have an Option 61C. When i print out the DNB in LD 20, it doesn't show a TN for the extension. I am now at a point where i need to create a phone using the extension. I am not sure what is going on here. What i think is happenening is that there is a Voice Mail account setup for the extension and that is what is giving me the weirdness. The voice Mail account has voice mails that are needed. Any light that can be shined on this issue is greatly appreciated.  Here is the print out.LD 20 REQ: PRT TYPE: DNB CUST 0 DN 2011 DATE PAGE DES DN 2011 TYPE ACDN | ||||||||
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| 11-13-2003, 11:30 AM | #2 (permalink) | ||||||||
| Junior Member
Location: Missouri Rep Power: 6 | Weird Phone extension??? The DN is assigned to an ACD. ACD groups do not have TNs - only their members do. Since you say this number has a VM box attached to it someone used an ACD entry to create a phantom mailbox - an extension that has VM without an associated TN. Print out the ACD info on this ACDN and I bet the NCFW prompt will have your VM pilot number. LD 23 PRT ACD | ||||||||
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| 11-13-2003, 12:07 PM | #4 (permalink) | ||||||||
| Junior Member
Rep Power: 6 | Internal CDR Ok here is thr printout. TYPE ACD CUST 0 ACDN 2011 MWC NO DSAC NO MAXP 1 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT SRRT NRRT FROA NO NCFW 2600 FNCF NO FORC NO SPCP NO OBTN NO CWTH 1 NCWL NO BYTH 0 OVTH 2047 TOFT NONE HPQ NO OVDN IFDN OVBU LNK LNK LNK LNK EMRT MURT RTPC NO STIO TSFT 20 HOML YES RDNA NO DAL NO RPRT NO Also, if i call 2011 .. it goes straight to VM. Since i need the extension. i will have to OUT 2011. What is the best practice for doing this? | ||||||||
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| 11-13-2003, 01:00 PM | #5 (permalink) |
| Junior Member  |  HOLD IT!!!!!! Before you Out that ACD, you'll want to find out WHY it's built as an ACD to your VM...(NCFW =night call forward) It would appear that this may be a night time auto attendent, or perhaps a back door to the VM from the outside world... You'll want to track down what number(s) (DIDs, Extensions etc) hit that que before moving forward... Once you've found it all, rather than out the ACD, why not just change the number (if you truely need the ext. it's currently using) __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away!  |
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| 11-13-2003, 02:33 PM | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 6 | How would i go about changing the DN? I know that this phone use to go to an employee here. The extension use to ring in his office. He had to leave for a while and somehow however it was setup before it is no longer setup that way now. Also, now that he is back he wants the same number.  I do know if you call his old number it rings to his old voicemail account. I know if i call it from the outside world it goes directly into his voicemail. Any help is greatly appreciated. | ||||||||
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| 11-13-2003, 09:03 PM | #7 (permalink) | ||||||||
| Junior Member
Location: honolulu, hi Rep Power: 5 | When this employee left this office, was he still retrieving his messages? Check your voicemail for a mailbox or voice service dn (meridian mail?) that matches that number. If there is a mailbox, you might be able to trace it further if there was a name associated to it. | ||||||||
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| 11-14-2003, 12:58 PM | #8 (permalink) | |
| Junior Member | Beta Tester Quote:
So...that explains WHAT it is....so with that knowledge, you should be able to OUT that ACDN and reutilze it as his ext. (I'd leave the VM side alone, in case he's got stored messages etc.) Post if you have further questions or need me to clarify WHY it was set up this way. Cheers  __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away! | |
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