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Old February 9th, 2010   #1 (permalink)
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M3903 - observe
I have a user on a Nortel M3903 Phone

We need to record her conversations but I dont know how to do this without using an agent Phone m3905 and adding a SPID.

Can this be done on a 3903 somehow so the user wont know we are recording their calls?
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Old February 9th, 2010   #2 (permalink)
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There is software and hardware out there that will accomplish this, but it depends on how much you want to spend to record the calls.
Other than that you would have to use the observe feature for ACD
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Old February 9th, 2010   #3 (permalink)
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3903 ACD Phone?
Can a 3903 be used as an ACD phone?
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Old February 9th, 2010   #4 (permalink)
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Yes but you would have to hit the shift button to get to the other ACD features,
Key 0 ACDN and AID
KEY 1 NRD
KEY 2 MSB
KEY 3 Whatever
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