jack

Sounds like local carrier, are your DID's working ok?

sneexy69

Carrier reports everything is fine on there end....sometimes I wonder what exactley they look at while Im on hold for 30minutes.

Heres my setup in a little more detail, hopefully someone has some ideas

Customer Service 800# and Local equivalent enter switch via PRI Megalink Route 99. Route 21 is set up for Customer support with an AUDN of 7501. 7501 is programmed in my callpilot as a SDN that points to a voice application. This application provides options that transfer to the appropriate skillsets in symposium.

I had a problem once before with port on my callpilot channels locking out. This situation is different because the ports are releasing just fine and callers are hearing a fast busy error tone as opposed to just a busy tone.

My Alarm Monitor in callpilot mentions an error in the customer support apllication that I cant make heads or tails of.

Event Code: 55922
Severity Major

Description An error occurred in the Main block.

Impact Not Applicable

Recovery Action Check the Event log for any other events generated to help determine the problem.

Technical Support Action Not Applicable

.Whats that suppose to mean.

I guess Im going to go in early tomorrow and rebuild my Callpilot application and see if that resolves the problem....

Feel free to contribute any ideas....this is our bread and butter here!! Thanks

Chas2002

sneexy -

I'd attempt to Isolate the problem to the Carrier, Call Pilot, or Symposium. You seem to thing that Call Pilot is causing the error - try this.

1st change your 7501 to an IDC. IDC the outpulse digits to your main maintenance set number.
A. Dial the 7501 locally - Did it ring through? If so the carrier isn't giving the fast busy.
B. Dial the toll free number - Did it ring through? If so the carrier isn't giving the fast busy.

Program back to normal.......

2nd Check Symposium. Dial the CDN that call pilot dials. Did it ring through? If so then Symposium isn't giving the fast busy.

This would attempt to isolate to Call Pilot.

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sneexy69

Thank Chas.

I did manage to localize the problem to Callpilot. Although your IDC method wasnt something I tried its a great idea....I'll do that next time.

It appears my Callpilot application is suffering from some corruption. I rebuilt it and repointed SDN 7501 to the new app and everything is working fine.

Next question...what could have cause the application to become corrupted in the first place?

Chas2002

Yeah - I have 36 toll free numbers and Symposium and Centigram VM (a nightmare when attempting to isolate carrier troubles), so I use IDC as my buffer zone.

As far as corruption - I haven't a clue - I know Meridian Family products don't like to have field information re-written (they always say to out an ACD set instead of changing - that kind of thing).

However - I'm not familiar with Call Pilot and what would cause corruption. Does it happen often?

I notice you said that the ports lockup sometimes - is it a highspeed link or some type of analog port setup?

Chas

__________________
Free Preview of my fictional book: "Chaos Theorem": http://www.lulu.com/content/249842. Full PDF Download just $3.99. (Note: Portions of monies generated are donated to great causes: Feed the Children Fund and Childrens Hospital of the Kings Daughters).
Checkout pbxjobs.com and pbxlance.com

New music site http://www.vnertia.com/mnap - Best Video Jukebox on the net.