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Old 12-09-2002, 04:06 PM   #1 (permalink)
Hi-Tech
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Console Question

Anyone know of a software that monitors the consoles? Sort of how ACD MAX monitors ACD.

Would I need a PC software that controls the console to do this or is there a Nortel version?
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Old 12-09-2002, 04:34 PM   #2 (permalink)
acewarlock
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ITG Line 3.0

Do you mesn the console that you use to program the PBX?. If so you can use any pc thats connected to a SDI port and use a program like Procomm and capture it to a file. The last place I worked I just used the MAT terminal to capture to a file daily.

[Edited on 9/12/2002 by acewarlock]
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Old 12-10-2002, 09:29 AM   #3 (permalink)
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Sending out DODs from PRI

If you mean the attendant console, I am not aware of any "monitoring" software specific to the console. You could setup traffic reports to run and give you info for the attendant. I guess it all depends on what kind of data you are looking for.
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