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Old September 23rd, 2009   #1 (permalink)
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cant forward voice menu to cell phone

I am trying to build my cell phone as an option to my voice menu on an opt11c with meridian mail. When I call from inside it is fine and goes right to the cell but if I call from an outside line it goes right back to my auto attendant. What am I missing to allow it to dial long distance to my cell? I had it working fine with my old cell number (also long distance) but I didnt set that up and know I am missing a step.

Any help is much appreciated.
Matt
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Old September 24th, 2009   #2 (permalink)
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Check your CDB OPT's if you are set to CFO change to CFF.

Be sure you understand the potential security impications before making the change.
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Old September 24th, 2009   #3 (permalink)
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Can you lead me in the right direction here? I am not very experienced (obviously) with this sort of system but because of downsizing it is left to me. Is this a per acd thing or a global setting. Also like I said my last cell was long distance and it worked fine but I programmed this one like my written instructions. I assume I missed something when the contractor completed the first one.
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Old September 24th, 2009   #4 (permalink)
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Another thing is that the call out to the remote office works fine and that is the same area code as my cell number? The ACD looks the same but I am unsure where the block is coming from.

Thanks again
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