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 10-23-2003, 03:13 PM | #1 (permalink) | ||||||||
| Junior Member 
Rep Power: 7  | I have two users who share a phone. When user 2347 is on her first line and gets a second call, it rolls over to Key 3 (2316). So that she knows the second call is for HER, she would like it to rollover to 3347. Is there a way to do that without moving 3347 to Key 3 or screwing up the rollover for user 2355? (2316 is an MCR for the general department extension and it appears on all phones in the department.) DES 2991 TN 020 0 12 08 TYPE 3904 CDEN 8D CTYP XDLC CUST 0 FDN 2500 TGAR 1 LDN NO NCOS 6 SGRP 0 RNPG 9 SCI 0 SSU 0500 LNRS 16 XLST SCPW CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD MWA RMMA SMWA AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA CFTD SFA DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD MCTD CLBD AUTU CLTD ASCD DPUA DNDD CFXD ARHA CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD DDGA NAMA USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN CPND_LANG ENG RCO 0 HUNT 2500 LHK 6 PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP DNDR 0 RMTN KEY 00 SCR 2355 0 MARP CPND 01 SCR 3355 0 MARP CPND 02 SCR 2347 0 MARP CPND 03 SCR 2316 0 CPND 04 SCR 3316 0 CPND 05 MSB 06 SCR 3347 0 MARP CPND 07 XMWK 2500 2347 08 ADL 16 09 ADL 16 10 ADL 16 11 HOT D 2239 12 13 14 15 16 MWK 2500 17 TRN 18 AO6 19 CFW 16 2500 20 RGA 21 PRK 22 RNP 23 SCC 2328 24 PRS 25 CHG 26 CPN | ||||||||
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| 10-23-2003, 03:25 PM | #2 (permalink) | ||||||||
| Junior Member
Location: Toronto Rep Power: 6 | why not move 3347 to key 3? the MSB to key 6 , 2316 and 3316 to keys 4 & 5? You also say 2316 is a MCR, but in your printout its an SCR. Change it to MCR and you shouldnt need 3316 at all, other phones with 2316 programmed will continue to accept calls if one user is on thr line. If they are all busy it will go to voicemail. Do that and you can leave MSB on key 5. I know this sounds confusing, maybe I misunderstood what you need but this should accomplish what you have asked for. | ||||||||
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| 10-23-2003, 03:53 PM | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 7 | Octel 250 overture You're correct about my MCR/SCR error. The TN post was correct, my wording was not. Thanks for your help, and your post was very clear. It's just that the supervisor of the department specifically asked the for the extensions to be set up in that order. I may have to have a discussion with her about changing that. | ||||||||
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