Test for hsantos......... - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

**Chas2002** · 10-23-2003, 12:27 PM

hsantos -

I'll attempt to attach a document file. As you can tell there are a number of opinions on how useful a "test" is. I'd have to agree with most of the post on this topic - a test isn't very helpful in determing what type of technician you will end up with....

At any rate - if you must give a test - look at the attachment as an example...

Good Luck
Chas2002

I couldn't attach so I'll attempt to paste.....

Telecommunications Skill Assessment

This assessment is comprised of questions that will help us gauge your current knowledge of Telecommunications Technology and Systems. This assessment is broken into (4) areas Telecommunication Terminology, Basic Skills, Meridian Skills, and Call Center Technology.

Telecommunications Terminology and Acronyms

Quote:

Instructions
- Match the Term/Acronym on the left to the appropriate definition on the right. Note: There are more definitions than Terms or Acronyms.

Half-Tap ____
DS-1 ____
IDF ____
NIC ____
T568B ____
B Channel ____
D Channel ____
Demarc ____
Hold Recall ____

A. National Electric Code
B. Insulation Displacement Frame
C. A demarcation point between Local Central office and Customer wiring.
D. Duplication of a single Digital Service to (2) or more locations
E. Network Interface Card
F. Digital Signal, Level 1 3.51 MB
G. 128KB Channel that carries Voice
H. Digital Signal, Level 1 1.544 MB
I. Duplication of Analog Service to (2) or more locations
J. A system feature/timer that reminds you a call has been placed on hold
K. Intermediate Distribution Frame
L. 64KB Channel that carries Voice or Data
M. A Category 5 Wiring Scheme
N. Carries control signals and customer call data

Basic Skills

Quote:

Instructions
- Demonstrate knowledge of the following Basic Skills. Answers may be required by selecting the correct Multiple Choice, correct True or False statement, or by entering the answer on the blank line.

1. The common modular jack needed for an Analog telephone is the RJ- _______.

2. True/False You can half tap a Digital set and it will work properly?

3. In 25 pair cabling schemes, which binder represents the second binder group in a 100 pair cable?

A. Blue
B. White
C. Orange
D. Slate

4. In a RJ-11 cable with Green, Black, Red, and Yellow insulated copper wires, which color is the Ring for the second pair when using the USOC wiring scheme?

A. Green
B. Black
C. Red
D. Yellow

5. True/False You should cross-wire home made line cords to ensure proper polarity is maintained?

6. What type of block is made up of a Standoff bracket, Insulation Displacement Connections and uses bridging clips? Hint: Often used in USA as Central Office Copper RJ2x Blocks.

A. 106B Block
B. 66B Block
C. RJ45 Block

7. If you have a cable with White/Blue and White/Orange pairs and a RJ-11 jack with Green, Red, Black, and Yellow terminals, which connection is the correct USOC connection?

A. White/Blue to Red and Blue/White to Green
B. White/Blue to Black and Blue/White to Green
C. White/Blue to Green and Blue/White to Red

8. On an Architectural Drawing, the Telephone outlet is represented by a ________.

Meridian Skills

Quote:

Instructions
- Demonstrate knowledge of the following Basic Skills. Answers may be required by selecting the correct Multiple Choice, correct True or False statement, or by entering the answer on the blank line.

1. Which overlay load would you create a 2500 set in? _________

2. Which overlay load would you create a M2000 series set in? ________

3. Which overlay load would you create a route in? _______

4. Which overlay load would you create an ADAN device in? _______

5. Which overlay load would you create a System Speed Call list in? ______

6. Which overlay load would you change the Level 1 password in? _____

7. True/False You can force out TTY's that are logged in.

8. Which is the best example of printing unused terminal numbers?

A. >LD 20
REQ: LUVU
TYPE: ......
B. >LD 20
REQ: PRT
TYPE: LUVU
C. >LD 21
REQ: List TNB's
D. >LD 22
REQ: LUVU
TYPE: .......

9. Fill in the blank.
LD _____
DCH000
Stat DCH
DCH 00 : OPER EST SERV AUTO BKUP 04 DES :

10. Fill in the blank: LD _____ may be used to configure and manage an IP network interface.

11. True/False The Meridian 1 History File will survive a SysLoad.

Call Center Technology

Quote:

Instructions
- Demonstrate knowledge of the following Basic Skills. Answers may be required by selecting the correct Multiple Choice, correct True or False statement, or by entering the answer on the blank line.

1. What does the acronym ACD stand for? ________ ________ __________.

2. What load is a M2216 ACD set created in? ______.

3. True/False All external calls made from an ACD set are billed back to the ACD DN.

4. What load is a RAN created in?_______.

5. What does a M2216 ACD set need in its Class of Service in order to Observe Agents?
A. OBV
B. SPV
C. Agent ID

6. What does CTI stand for? ________ ___________ ____________.

7. Which Load is an ACD DN created in? ________.

8. _______ Forcing is an alternative to the standard manual answering.

9. What does CDN stand for? ________ ___________ ___________.

10. True/False Multiple Queue Assignment allows agents to service 10 ACD directory numbers.

11. True/False You can give callers a Recorded Announcement upon arrival to a queue.

ANSWERS

Part I.

Half-Tap __I__
DS-1 _H__
IDF _K__
NIC _E__
T568B _M__
B Channel _L__
D Channel _N__
Demarc _C__
Hold Recall _J__

Part II.

1. Rj-11
2. False
3. C. Orange
4. D. Yellow
5. True
6. B. 66B Block
7. C. White/Blue to Green and Blue/White to Red
8. A triangle

Part III.

1. 10 or 20
2. 11 or 20
3. 16
4. 17
5. 18
6. 17
7. True
8. A
9. 96
10. 117
11. True

Part IV.

1. Automatic Call Distribution
2. 11 or 20
3. False - Calls are billed back to the ACD Position ID
4. 14
5. B. SPV
6. Computer Telephony Integration
7. 23
8. Call
9. Controlled Directory Number
10. False - MQA allows for up to 5 ACD directory numbers
11. True - FROA.

PP · 10-23-2003, 04:33 PM

YO CHAS2002

VERY NICELY DONE, BUT I NOTICE JUST ONE LITTLE MISTAKE. THE ANSWER TO QUESTION 6 ABOUT WHAT LD YOU WOULD CHANGE LEVEL 1 PASSWORD IN IS NOT 15, IT'S 17

**Chas2002** · 10-23-2003, 04:53 PM

PP - Right...I was thinking SPWD....
It's changed

Steamer · 10-23-2003, 05:18 PM

Chas - Like your test too but...

Quote:

11. True/False The Meridian 1 History File will survive a SysLoad.

I would have to say False.
"But maybe you were thinking "initialization"? :wink:

Or just checking to see if anyone was reading your post?

The System Event List (SEL) printed in LD 117 will survive a sysload.

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