Home | Register |    
 
Forums         |        Articles          |      Software          |      Portals          |      Resource          |      Wiki      |    White Papers         
 
Go Back   PBX Info :: Your Free PBX, PABX and Telephone Information Resource > PBX SYSTEMS > NORTEL > Meridian Systems
Reload this Page How do I audit a MerMail Voice Menu?
   SEARCH  
     
User Name Password      
Save ?
Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

Tags: , , ,


Post New Thread  Reply
 
LinkBack Thread Tools Display Modes
Old 10-20-2003, 07:44 PM   #1 (permalink)
hhallett
Junior Member
 
hhallett's Avatar

Activity Longevity
2/20 18/20
Today Posts
0/0 sssssss55
Location: In an almost perpetual mental fog!
Rep Power: 6hhallett is on a distinguished road

Total Points:
Donate
Gender:
Country:

One of our departments has requested the following MerMail information: "IN THE BUSINESS HOURS GREETING MENU #xxxx. LET ME KNOW HOW MANY TIMES CUSTOMERS PRESS 1 AND HOW MANY TIMES THEY PRESS 2. I NEED A DAY'S WORTH OF DATA."

The referenced "greeting menu" is a Voice Menu. Keys 1 & 2 call specific telephone DNs.

I have been told that this information is obtainable, but I have no idea where in the MerMail to find it or how to get it.

Could someone please get me going in the right direction?
__________________
Respectfully,
H. E. Hallett
Field Service Technician
Scottel Voice and Data
hhallett is offline   sendpm.gif Reply With Quote
Old 10-21-2003, 05:34 AM   #2 (permalink)
diversion
Junior Member
 
diversion's Avatar

Activity Longevity
0/20 19/20
Today Posts
0/0 ssssss134
Location: France
Rep Power: 6diversion is on a distinguished road

Total Points:
Donate
Country:

To obtain data use Menu 7 - Operational Measurement => 2-Traffic Reports and select Service Details to Yes.

Check perhaps before the collect is enabled in 1-Operational Measurement Options.

And good reading....
diversion is offline   sendpm.gif Reply With Quote
Old 10-21-2003, 01:05 PM   #3 (permalink)
hhallett
Junior Member
 
hhallett's Avatar

Activity Longevity
2/20 18/20
Today Posts
0/0 sssssss55
Location: In an almost perpetual mental fog!
Rep Power: 6hhallett is on a distinguished road

Total Points:
Donate
Gender:
Country:

Thanks.

That was just what I needed to know.
__________________
Respectfully,
H. E. Hallett
Field Service Technician
Scottel Voice and Data
hhallett is offline   sendpm.gif Reply With Quote
Post New Thread  Reply

« Previous Thread | Next Thread »


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Mermail menu problems darby Meridian Systems 2 03-27-2006 07:28 AM
MerMail menu scott Meridian Systems 6 08-10-2005 06:55 AM
MerMail voice menu Lmo Meridian Systems 5 03-19-2004 04:43 PM
Conference a call into a MerMail Voice Menu LittleGremlin Meridian Systems 1 04-14-2003 04:07 PM

Tags   |   Advertise    |    Media Partners   |    Admin   |   About us   |   Contact Us   |   RSS   


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.0.0
Copyright PBXINFO LLC 2006