colin

you will need CFXA ( call fwd external allowed ) in the CLS of the set

or build a phantom or ACD dn to forward that to the number you want

aturner

Well, I am trying to set the line to forward if no answer after 4 rings. But, I want it to forward to an external number. Any thoughts on how to do this?
I have set CFXA, FNA and HTA and entered the number I want it to automatically forward to in the HUNT and FDN field.
And, this still does not work. The line is just ringing and ringing.
thanks!

colin

have you tried settingup a key to cfwd extrnal ?

aturner

no, i haven't done this. I do have a cfw key setup and someone mentioned i should set this to cfw 16. I'm not sure why. wouldn't that change my rings to 16? I want this to forward after 4 rings if no one answers to an external number.

colin

setting up a key to fwd will work instantly when the key is activated setting it to 16 means that the number you want to fwd to can be upto 16 digits long..
RCO0 is normall set to 4 rings but can be changed

I would create a ACD dn and forward that externally to the number you require..
find a spare DN number

LD 23

req=NEW
type=ACD
cust=x
ACDN ( new DN number)
CR to MAXP
maxp=1
CR to NCFW (night call forward)
NCFW 91234 567890 (external number dont forget the 9 )
cr to req
req=end

then in the CLS of the set to be forwarded set FNA
and set FDN to the ACD dn

try that and post back

jack

Time out!!!!

DN expansion has NOTHING to do wit forwarding!!~!

CFXA = EVIL!!!!


While the ACD NCFW will work it is not my favorite, please do a search on the board as this issue has been discusssed ad nauseum!!

Post back with specific questions after you have reviewed the posts.

Jack

aturner

Thanks for the replies. I feel I have searched this board through and through on the issue and I am still a little confused as to what may be the best setup for me.
The goal is to have one number ring on two desks- if neither person is available, after 4 rings, the call will forward to our divisional office (an external, long distance number). Yesterday, I spoke with my vendor and we set up a number (based on an analog set) and then set the CLS to FNA, HTA, CFXA and set the FDN and HUNT to the number we want the line to forward to. When I call the number internally, it forwards after 4 rings to the other office. However, when I call on my cell phone the line rings and rings. So, it looks like there is something preventing trunk to trunk connections, right?
I've read a lot of the posts and there are mentions to other ways of doing this without enlisting CFXA. I am certainly interested in doing this, but I never found any clear instructions for doing this on the board.
I don't think my vendor knows another way to do this without enliting CFXA. Also, I want this to forward after 4 rings.
Can anyone explain how to do this without using CFXA?
thanks

jack

OK,

Here is how I do this --

LD 86
NEW
0 (or whatever your Cust. # is)
DGT -- Digit Manipulation Table
DMI x -- next available table number/entry (you can print these in LD 86 as well)
DEL y -- number of digits to delete, use the amount of digits in your extension dial plan (i.e, if your ext. is 1234 enter 4, if your extension is 12345 enter 5)
INST z -- enter the LD number that you want to dial (without the AC1 and depending on your LD carriers requirements you may or may not need the 1)
CTYP -- enter NPA since this is an LD number.

NEW
0 (or whatever your Cust. # is)
RLB -- Route List Block
RLI x next available table number/entry (you can print these in LD 86 as well, for simpicity sake I try to match the DMI & RLB/RLI numbers)
ENTR 0
LTER -- Carrige Return
ROUT y -- whatever route you use for LD
Carrige return to the DMI prompt and enter the DMI table you created above. Carrige Return thru the rest of the prompts (if you need to create additional entries i.e, if this call MUST complete even if the LD route is unavailable at the 2nd ENTR prompt enter 1 and do as above except use a different route at the ROUT prompt.

GOTO LD 87

New
0
CDP
DSC
At the DSC prompt enter an available internal extension number (this is a dummy ext. and can not appear on any phone)

Carrige Return to the RLI prompt and enter the RLB table number that you created above.

Carrige return on thru remainder of prompts.

GOTO LD 15
CHG
FTR
System will respond --
"TYPE FTR_DATA
CUST" enter your customer number
at the OPT prompt enter CFF (Call Forward Fowarding, set vs trunk controlls access {CLS & NCOS} for forwarding CXOA (Overides CFXD on set set to allow cfw to a CDP DSC) -- Note the CFF and CXOA entries should be seperatted by a space.

Carrige return through the rest of the prompts.

Now at the individual sets, set the FDN to the same number as the CDP entry you created above and set the CLS to CFXD & FNA.

You are now done.

As with any changes I recommend that you do a print out of all of the areas that you will be making changes to both before and after you make the changes.

You can also use this CDP entry to call forward all calls from these sets as well should the need arise.

Post with any additional questions.

Jack

aturner

thanks, Jack.
i will work on this.

a few questions first....

"INST z -- enter the LD number that you want to dial (without the AC1 and depending on your LD carriers requirements you may or may not need the 1) "

what do you mean by LD number? And AC1? What is that?
What is being done by creating a Digital Manipulation Table?
And, why do I tell it to delete digits?
I don't think I get the first few parts of your message. The why...the logic....
I handle the basic day-to-day stuff and the programming was all put in place when I began as admin. So, I am a little lost as to the creation of a DGT, DMI, RLB.
thanks again....

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