Communication Server 5.5 Telephony Manager 3.2 - Telemanagement MSAccess.exe Problem - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

EPhouston · July 1st, 2009

Using TM3.2 all patches updated on WIN2k3 SP2.

What is happening, is when I go to the telemanagement module, and select the edit menu and choose telephone configuration, it starts to load then comes up blank. The window does not close and must be shut down through task manager. This occures when I select any module that runs an .mdb file. I've checked the event log and it says MSAccess.exe hung.

Any ideas?

CSS_ETS03 · January 7th, 2010

Please perform repair for TM 3.2 and reinstall patches and give a try.

Before you proceed the above step try this, Right click on Mycomputer>>>Properties>>>Click on advanced tab and click on settings tab of performance then you should see a different window with three tabs click on data execution prevention click on that and select "Turn on DEP for essential windows programs and services only" and click apply and give a reboot to TM and try to open the telemanagement telephone configuration page.

It should work, let me know the result.

Thanks,
css_ets03

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