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 June 25th, 2009 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | Succession 5.50j and TM 3.2 TN issues. I was curious as to if any of you have this issue... We have a customer who has a TM 3.2 server which is being used to maintain 3 PBXs. Two out of the three PBXs have been upgraded to the CS1000E platform (CPPM CS, CPPM SS and MGCs) which means the TN format was converted from a small system format (Card Unit) to the Large system format (Loop Shelf Card Unit). Now when we log into the web browser interface to the TM server and retrieve the TNs for the upgrade systems, instead of the TM recognizing the new format, it just duplicates the new TNs and keeps the old TN format for the same phones, thus doubling the TN count for the server which in turn has caused the customer's TN liscence to exceed its limit. Has anyone here seen this before? If so what was the resolution? Our TAC is telling me that the ONLY way to resolve this is to delete each site and rebuild it then retrieve the TNs.. This would work BUT seeing how two of these sites have very extensive TBS scripts in place and I can't get a back up.. To delete it is my last option as I do not have the time right now to re-enter all the TBS configuration needed. This would be a last effort to correct this problem. --Thanks and God Bless! | ||||||||
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| July 2nd, 2009 | #2 (permalink) | ||||||||
| Junior Member 
Rep Power: 0 Country: | in the web browser in sets for the site change the view to 1000 hopefully taking in all your sets, at the top left tick the box that selects all records. then on the title bar select edit, chose Sync Status, set old value to * (all) and new value to New and submit. tick the new entry and ok it so that it changes every set to new (old global change in otm). Now you can tick the box again selecting all records and delete, this will remove all the records from the tm server. Then just do a retrieve all on that site. | ||||||||
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