Spondaios

The system is Option11C, with 12 channels on a PRI connection.

The problem has been happening for a couple of months now. Occasionally, 2 or 3 times per day, an agent will dial an outbound call and will receive the message "We're sorry, your call did not go through. Please hang up and try your call again. BEEP BEEP BEEP" Female voice, exact words used. Fast busy beeps.

The agent will redial the number immediately and the call will be connected. I've verified all this because every call is recorded.

I called my provider, and at their request, i fowarded logs of specific dates, times, and dialed numbers of some call failures. After some hemming and hawing on their end they decided that I need to verify that calls are actually being sent out from my system. I was told the technicians could only find one of the calls I supplied them with.

I loaded up LD 80 and did a TRAC 0 3006 twice, while the agent had the line open on a failed call.

This is what I got. Can someone shed some light on this output? Is there anything in this output that definitively states either the call was connected to something or not? I need to figure out if the problem is on my switch, or if it's the providers problem. Or is there something else I can do that will give me better information about what is going on?

Any comments or help are appreciated, and thanks in advance!

.trac 0 3006

ACTIVE TN 007 0 00 15
ORIG 007 0 00 15 3 SCR MARP 0 3006 3904
TERM 001 11 COT RMBR 50 11
DIAL DN 91XXXXXX008
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 8 TERM 8
QUEU NONE
CALL ID 0 9


AUX NARS



---- ISDN PRA CALL (TERM) ----
CALL REF # = 11
BEARER CAP = VOICE
HLC =
CALL STATE = 4 DELIVERY
CALLING NO = XXXXX333
CALLED NO = 1XXXXX008

PDCA 1 PAD 0 6 PCML MU MU



.trac 0 3006

ACTIVE TN 007 0 00 15
ORIG 007 0 00 15 3 SCR MARP 0 3006 3904
TERM NONE
TDTN 0 SLOT 16 PTY SLOT 16
DIAL DN 91XXXXX008
MAIN_PM REOR
TALKSLOT NONE
QUEU DIAL
CALL ID 0 9


AUX NARS