CS1000S Need help setting up dialing codes for different outgoing display. - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

Strize · June 3rd, 2009

Hi Everyone,

Im new to these forums, as well as telephony PBXs. I've been thrown in a position to administer a CS1000E and CC6 setup at work. Up until now I've been able to make easy changes like new/chg sets, create cdns/acds, and play with the clid entries.

I do have the nortel core documentation for cs1000e, and i've read the section on CDP front to back. I'm afraid my lack of pbx knowledge is getting the best of me on this one.
There's a lot of terms that are referenced, which i am very vague on, and have yet to play with trunks.

Here is what I need to setup: (May be through CDP, not 100% sure)
Right now when making an outgoing call, the user needs to dial 9 for external then the number. It then displays the number from the clid entry programmed on the scr key they use, along with the CPND NAME.
What I need to somehow figure out is how to setup around 10 different dialing codes(Example 941,942,943,944...), which will allow an external number afterwards. The only difference in between these would be the outgoing call display that is broadcasted to the receiver of the call.
This will need to override the clid programmed on the set as well.

If I dial 941########## it will broadcast 50655555555 as my caller id when dialing the number.
If I dial 942########## it will broadcast 50644444444 as my id when dialing the number.

I've decided to post up on these forums, after trolling around and seeing all of the great minds in here.

If anyone could help me with this, or understand this a little better, it would be greatly appreciated.

One other thing to add, is that we have access to make changes through Element Manager, if anyone knows how to do it that way.

Thanks

mkeiwua · June 3rd, 2009

Hi Strize,

It would help if the 941, 942, 943 ... were different ACODs (Access Codes) for your analog routes.
You would then first modify your CLID data, then change the CLEN entry in the RDB block of each analog route.

Ofcourse there is a huge "IF" somewhere in there.....

Rgds,

Moshe

Strize · June 4th, 2009

They are not set to those at the moment, is that something that can be changed with little hassle?

mkeiwua · June 5th, 2009

Hi strize,

They could be set to that quite easily; however what would then happen is the following:

If Analog Route 1 has ACOD 941 and has been assigned CLEN 1 (CLID Entry 1):

Then everyone who dials out through Analog Rt 1 will be assigned the CLID in Entry 1.

The same will apply to all the other Analog Routes. I am also assuming that within your least cost routing you have assigned your different Analog Routes to dial different SPNs?

If this is the scenario you are looking at, pls post your CLID (LD 21) and the route info for the analog routes you will be using. Also please send the CLIDs that you want associated with each route...

rgds,

Moshe

Strize · June 5th, 2009

Hey sorry, im still in the beginning stages, we're using 2 PRI groups, what load command can I use to bring up analog routes?

mkeiwua · June 5th, 2009

Hey Strize,

Am not sure you can have multiple CLIDs to work in a PRI environment as the PRI routes do not have a CLEN entry.

But for the analog routes it is possible. What i wanted you to confirm is that what i said in my earlier post is what you are trying to achieve because what we are doing will affect all extensions in the system.

Please confirm that my earlier post meets your needs....

Rgds,

Moshe

Strize · June 5th, 2009

What we're aiming for is any way for an agent making an outgoing call to be able to proactively choose which of 10 outgoing call display numbers they want to use.

I originally thought about making a different key on their phones for each but they are using 3904/3905 phones but this may eventually need to be 15-20 outgoing CLID numbers. So theres not enough customizable buttons.

The alternative, is to use their standard outgoing line(programmed as SCR extension on the set), then have them dial a 2-3 button sequence, to determine which one they want to use.
Doesn't need to be 9##, as in my example.

our system is just setup by default for 9 then the external number, and it uses the CLID entry that i programmed onto the SCR key.

Example: Lets say i want to dial the number 555-5555. 10 different times with a different outgoing call display numbers.

the context would be ###5555555.
So maybe something like this:
2015555555
2025555555

Even if we need to program it so that they need to press pound after the 2-3 digit sequence before putting in the number, that would still work.

Just looking for any way to get an efficient way to allow an agent to specify 1 of 10-20 outgoing call displays to use, for each call.

Thanks for your help thusfar!

mkeiwua · June 9th, 2009

sorry was offline for a bit....

The easiest way to do this would be as follows:

lets say you have:

10 analog lines which correspond to 10 analog trunk members in your analog route.

what you would do is create 10 analog routes each with a different access code (ACOD) and each of these analog routes would have only one trunk member. The ACODs could then be used by the agents to dial out and display a different outgoing number each time. i.e
<ACOD.Rt.1> + Number to be dialed
<ACOD.Rt.2> + Number to be dialed
<ACOD.Rt.3> + Number to be dialed

would display different outgoing numbers each time.....

Then for the normal users you would update the RLB in LD86 to encompass these new analog routes.

This is ofcourse not the best thing you would want to do to your PABX....

Rgds,

Moshe

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