diversion

Which supervisor key do you try to configure : ASP, EMR, other ?

Itprof974

I'm using ASP on Key 11. Tried EMR on key 4 too. but no success...

Already defined DN's CLS=AGN and SPID is also mentioned.

What could be the reason of this behaviour?

TIA

CoendeKlerk

I think the supervisor phone must be programed with a OBV key(Observe ACD agent key). CLS= SPV on this phone. I supervisor can not Observe other supervisors.
The call from your agent phone will be connected to this OBV key on the supervisor phone.

Hope this helps

Itprof974

Supervisor is configured with SPV and observer key (OBV) is also configured.

Spanton

Can you post a copy of your supervisor set and agent set?

Itprof974

Supervisor DN details:


TYPE 3905
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
SFLT NO
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FND HTD DDS CRPD STSD
MWD RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBA FLXD FTTC DNDY DNO3 MCBN FDSD NOVD

CPND_LANG ENG
HUNT
PLEV 02
AST 01
IAPG 0
AACS YES
ACQ AS: TN,AST-DN
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 5007 0 5610
SPV
01 SCR 2110 0 MARP
02 OVR
03 OBV
04 DAG
05 DWC 5007
06 GPU
07
08 MSB
09 NRD
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31



Agent DN's Programming...
REQ: prt
TYPE: 3905
TN 12 15
DES PINK
TN 012 0 00 15
TYPE 3905
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD TDD CRPD STSD
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN FDSD NOVD
CPND_LANG ENG
HUNT
PLEV 02
SPID 5610
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 5007 0 5611
AGN
01 SCR 2190 0 MARP
02
03 EMR
04
05
06
07
08 MSB
09 NRD
10
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 2110
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

diversion

To use an EMR key you need to set an AMG key to the supervisor phoneset. And for ASP key, an AAG key is needed.
The OBV key is not used for these functions.

Spanton

I agree with diversion............also on both agent and supervisor set you should be using keys 8-11 to program these feature...........You should have pre label keys on the M3905.........

Itprof974

It worked like a charm...
... Thanks a lot....