Anonymous

Due to the staggered way in which our company grew we have 3 Norstar MICS Key Systems and one Nortel Meridian Option 11c PBX (all at different locations). We started with the Key systems and later went with the Option 11c for new larger site. After working with the Option 11 for a while I have found some key system features I really miss on the Option 11 that would be beneficial and save costs.


The big feature we miss is involves paging. On our key system supports paging though the system sets, external speakers, or both (including zones & ability to turn off certain sets so some offices don't hear the page). Unfortunately I have been told that there is no way to do paging though the sets on the Option 11. In our initial roll out having to have external speakers, spaced out and installed has been an extra pain. As we have moved offices around and taken over more space adding more external speakers or moving existing has just gotten more of a pain and expense.

We have phone sets in most every area there we need paging. Does anyone know if there are features not commonly used to support paging thought sets or is Nortel working on this feature. I truly feel this is a needed feature of the Meridian series.



Another minor side gripe involves voice mail. On our Key System if your phone was ringing and you just missed the call as it went to voice mail you could Feature-987 and pull the caller out of voice mail even while they were leaving you a message. Great for times when you were rushing to get to the phone and just missed the call. I don't see anyway to do this on an Option 11.


We have a Meridian Option 11c with 3900 phone sets. Using Meridian Mail voice mail, but may be considering upgrading voice mail to CallPilot in the future.


I would appreciate any suggestions, ideas, or advice.



thanks

Alan