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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: 3904, acd, agent, bfs, phone |
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 10-01-2003, 06:27 PM | #1 (permalink) | ||||||||
| Junior Member 
Rep Power: 7  Country:  | Old 8x24 I'm trying to setup a BFS to a 3904 that's programmed as an ACD phone. When I press the BusyFwd button to ring the other party(ACD phone) nothing happens. I'm basically trying to set it up so that a manager can call his assistant by pressing one button - - but his assistant is in an ACD group. Is this possible? I know I can do it by using an intercom group but that would require an extra step to use. Here are the first 3 keys of the ACD agent phone: KEY 00 ACD 4604 0 4660 AGN 01 NRD 02 MSB | ||||||||
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| 10-02-2003, 09:51 AM | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 7 Country: | I'm not sure exactly what you mean but I think you're saying that it's not possible because the primary DN is not on key 0. I think I might workaround this problem by using an autodial button instead to dial the user's primary DN. Thanks | ||||||||
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