Music on Hold and Conference loops - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

**Chas2002** · October 1st, 2003

Hi All,
MOH and Conference loops.
Can someone break it down for me....

I have a 7 Column 81C 23.55 with Broadcast Music on Hold. The personel for the company know the Access route for the music and are complaining that they're getting busy.

Off the cuff I told the manager that it may be a conference path(s) being busy and that I would have to look into it.

Thanks....

Panchanka · October 1st, 2003

Chas,

I had a similar problem a while back. The MOH was fine, but I getting a busy signal when dialing the access code. The problem was caused by the actual set that I was dialing from. That is, on our switch TGAR has to be set to 0 to hear music when dialing an access code instead of the default TGAR 1.

I am assuming people on hold still here music when waiting. If all the conference ports for music are being used by customers, they should not get busy signals, but dead air.

Hope this helps.

PP · October 1st, 2003

BROADCAST MUSIC DOESN'T USE CONF LOOPS, IF THEY WANT TO HEAR THE MUSIC CHANGE CLS TO UNR INSTEAD OF CTD

**Chas2002** · October 2nd, 2003

Thanks for the reply...

It seems that my 60 1 loop is the one giving the busy and now they saying that there isn't music when they place some one on hold. When I dial the music route, I get reorder. When I trace I get the following:

ACTIVE TN 060 1 05 13
ORIG 060 1 05 13 0 SCR MARP 0 7574 2616
TERM NONE
TDTN 32 SLOT 9 PTY SLOT 73
DIAL DN 8044
MAIN_PM REOR
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 0 6206

I did a mov command and moved 60 1 5 13 to the 28 loop and everything works....Must be some problem with that loop. I'm not getting any erorr codes.....Any ideas.....

depearce · October 2nd, 2003

Chas- Not trying to sound simplistic, but who is calling who when placed on hold and they do not get music. MOH is for external calls only. Internal calls will not get the music. Just an idea.

**Chas2002** · October 2nd, 2003

It was a faulty Conf/TDS card.....

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Splitting a Superloop Across Network Groups	hhallett	Meridian Systems	11	September 17th, 2009 10:10 PM
Remove Music on Hold during conference	hsantos	Meridian Systems	11	July 7th, 2006 10:14 AM
Definity ACD calls wont hold a conference when agent release	rcom37	Definity, S87xx, CM	1	May 26th, 2004 11:45 AM
Police	Java_Bob	Off Topic	1	October 1st, 2003 04:51 PM
configuring for Enhanced Music on Hold???	Rachelle	Meridian Systems	5	September 4th, 2003 08:35 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)