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| Tags: caller id, cc6, cs1000 |
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 12-16-2008 | #1 (permalink) | ||||||||
| Junior Member 
Location: Singapore Rep Power: 0  Gender:  Country:   | Caller ID from CS1000 Not Thrown to Contact Center 6 Hi, facing a problem with caller id. Currently the caller ID for calls that are made through analog CO trunks from CS1000 are not being thrown out to CC6. I have realised it when i'm checking on the AML traces. Instead it shows the specific trunk access code and member. There is no such issue for ISDN30. Is it due to configuration? Does anyone have any idea? Thanks.  | ||||||||
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| 12-16-2008 | #2 (permalink) | ||||||||
| Senior Member  gei_spot is going phishing
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 12 Gender:  Country:  | CLID is basically passed through PRI. Analog trunks won't carry CLID unless they send it. Got this from CS1000 manual Calling Line ID on Analog Trunks for Singapore, Australia and Hong Kong The TRAC program will display the Calling Number for an incoming A-CLID call. Calling Name cannot be displayed. If the calling number is not received i.e. "P" or "O" received as reason for absence of calling number then the route and member number will be displayed as per the existing functionality. When to use LD 80 There are three basic commands: • TRAT for tracing attendant consoles • TRAC for tracing sets and trunks • TRAD for tracing calls through Computer PBX Interface (CPI), Digital Trunk Interface (DTI), Primary Rate Interface, or Digital Link Interface (DLI) loops. The TRAC command can be used to print the tone detector TN if a tone detector is used at the time of the call trace. Generic software enables the printing of auxiliary data related to a call. The auxiliary data consists of information associated with the NARS/BARS/CDP features, if equipped, and the Ring Again (RGA) feature. This additional data can be retrieved by appending DEV to any of the TRAC commands. Example: TRAC L S C U DEV Note: BRI DNs can be traced with the TRAC C DN command. For TRAC L S C U, enter U = DSL0 to DSL7 for Digital Subscriber Loops. When Music and Recorded Announcement Broadcast trunks are traced, the following information is printed out: • indication that the trunk is broadcasting • the number of callers connected to the trunk When a caller connected to a broadcasting trunk is traced, the existing trace information is printed out as well as an indication that the trunk is broadcasting. Nortel Communication Server 1000 Software Input Output Reference — Maintenance NN43001-711 02.08 29 October 2008 Copyright © 2007–2008 Nortel Networks .Last edited by gei_spot; 12-16-2008 at 06:51 AM. | ||||||||
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| 12-18-2008 | #4 (permalink) | ||||||||
| Junior Member
Location: Singapore Rep Power: 0 Gender: Country: | hi, wish to enquire again with regards to this issue. understand that for incoming calls, CLID is not supported for analog CO trunks, hence showing the route access code and member. But what about for outgoing calls, shouldn't the information captured be the dialed digits instead of whether CLID is supported. Is there any way to get the information to be shown as dialed digits through the AML link for outgoing calls? | ||||||||
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| 12-18-2008 | #5 (permalink) | |||||||||
| Senior Member gei_spot is going phishing
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 12 Gender: Country: | Quote:
On key 0 of the set you will need to add the CLID table number that you built in LD 15. This will show the number that is being called. Note: call must go out on a PRI. Also, not sure if you are in the US but you will need to be careful of 911/E911 info. If you search the forum on CLID you will get info on how to program it. Last edited by gei_spot; 12-18-2008 at 07:28 AM. | |||||||||
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| 12-23-2008 | #6 (permalink) | ||||||||
| Junior Member
Location: Singapore Rep Power: 0 Gender: Country: | Basically i'm trying to find out is there any way to output the dialed digits as the information being thrown to the CC6 through the AML link for outgoing calls. I'm not finding out on the CLID. Understand that CLID is not supported at all for analog trunks. Thanks. | ||||||||
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