Chas2002

As a general rule: By nature of CDR software - a record isn't created until a call is answered (not answered = nothing to bill = no record, kinda of theory).

In addition a CDR record isn't created until the party hangs up (this was a common concern for 911 calls back in the day - Someone is having a heart attack, calls 911 but blacks out before releasing the call = no record).

I would think item 3 would create a record (not sure on that one).

For CCM reporting, I'm not familiar with outbound campaigns but there should be a report that shows call states..Hopefully someone else will chime in.

Chas

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santoine

Hi,

It is possible for the CDR to report unanswered calls, however the solution is not unilateral the Carrier must also participate for it to work. I hope like us you only have a few phones to monitor otherwise you forget it.

You'll need to identify which sets you want to collect the information from and identify the number of outbound circuits needed. Then you need to create a new route that only these sets shall use by creating a new TGAR configuration. Next you need to order new circuits for this route from your carrier which do not have the off-hook supervision and finally modify the tgar on all the sets once the circuits and configurations are complete.

Hope this helps