Communication Server 5.5 Group Hunt - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

clwfoneman · 10-13-2008, 11:11 AM

I have a 2-part question. First, I have 2 GHT lists set up, 1 w/ around 5 users, the second w/ around a dozen. Both lists have the Unified Messenger/ Exchange CDP listed as the last member of the group. Calls are processing fine, but it takes forever for the calls to go to voice mail, and when they get to voice mail they are not delivering to the correct mailbox. That being said, is there a way to shorten the length of time the call distributes as opposed to the number of rings per set? Second, the mailbox number is the same as the PLDN. Any idea why would this not work?

Thanks

**Chas2002** · 10-14-2008, 09:03 AM

Please post your existing programming from Ld 18 and 57.

The short answer to both questions is your RRB or LIN settings. These two settings control the hunting/re-route parameters of your GHT.

Thanks,
Chas

clwfoneman · 10-14-2008, 09:22 AM

Here you go... Seems my first list has grown a bit.

TYPE ffc
CUST 0
CODE pldn

CUST 00
FFCT NO
PLDN 6004
USE GPHT
LSNO 1
HTYP RRB
CFWI NO
MQUE ALL

PLDN 6019
USE GPHT
LSNO 2
HTYP RRB
CFWI NO
MQUE ALL

GHLN 0001
GHT

PLDN 6004
DNSZ 8
STOR 00 10040
STOR 01 10041
STOR 02 10042
STOR 03 10043
STOR 04 10044
STOR 05 10045
STOR 06 10046
STOR 07 10047
STOR 08 10048
STOR 09 10049
STOR 10 10014
STOR 11 10015
STOR 12 10016
STOR 13 10017
STOR 14 10018
STOR 15 10019
STOR 16 10020
STOR 17 10021
STOR 18 10022
STOR 19 10023
STOR 20 10024
STOR 21 10025
STOR 22 1009 This is an ACDN NCFW to UM CDP
STOR 23
STOR 24
STOR 25
STOR 26
STOR 27
STOR 28
STOR 29

GHLN 0002
GHT

PLDN 6019
DNSZ 8
STOR 0 10191
STOR 1 10192
STOR 2 10193
STOR 3 10193
STOR 4 10190
STOR 5 1010 This is an ACDN NCFW to UM CDP
STOR 6
STOR 7
STOR 8
STOR 9

**Chas2002** · 10-14-2008, 03:32 PM

I was going to try this on one of my switches today but will not have time...

In the meantime, what I do in situations with VM and rerouting (the easy way out) is create all the possible mailboxes and see what is being delivered. Ie create 1009, 1010, 6004, 6019 maiboxes and see which one takes a message.

I've also converted acd to phantoms and in some rare cases converted phantoms to 500 analog with CFW activated (depending on the voice mail system).

I will try to test here when I have a chance.

Chas

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