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Old September 26th, 2008   #1 (permalink)
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Dial external numbers from external phone

My boss would like to be able to call one of our DIDs and from that # dial out to another external #. I know this is possible because it was a huge security hole a while back but I'm not sure how to open that up now on only one phone.

Basically he wants to be able to be driving and call the office then call a customer and have it show up as one of our office phone numbers...

Any help would be appreciated.
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Old September 26th, 2008   #2 (permalink)
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Take a look at DISA (Direct Inward System Access).

Or if you know the number(s) that he/she wants to dial - you could setup a voicemail box that only he would know: Press 1 sends to xxx-xxx-xxxx, Press 2 sends to xxx-xxx-xxxx, etc. And some voicemail systems will offer dial tone and let you enter digits...

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Old September 26th, 2008   #3 (permalink)
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Or.....

Setup a Phantom that DCFW's to the especific number.

In all reality boss should get a calling card for accountability sakes.
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Old September 28th, 2008   #4 (permalink)
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Or if the numbers to be dialed are too random, call the attendant and ask to have the number dialed (if need be set up the phantom to DCFW to the attendant to tie the calls back for reporting purpose).
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Old September 28th, 2008   #5 (permalink)
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As Chas mentioned, DISA is a likely possiblity, but just make sure it is setup very well and securly and you should not have any issues.
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