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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old 09-03-2003, 03:21 PM   #1 (permalink)
tim5700
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Dear John Letter
Help! Someone of lesser intelligence has locked out my OTM user account. Does anyone know a way around this? The system does not appear to use Windows Authentication. I am running OTM ver 2 on Windows 2000 Professional Service Pack 3.
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Old 09-03-2003, 03:54 PM   #2 (permalink)
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2 ACD queues, same agents
If you canīt get into the OTM then Iīm afraid only the Adminstrator can set you up again as a user.
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Old 09-04-2003, 09:31 AM   #3 (permalink)
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Programming
Try:

Username: admin
password: admin

This is the default. If not..call your vendor and have them walk you through how to reset this.
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Old 09-04-2003, 12:59 PM   #4 (permalink)
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OTM 2.0 does use (in some way) Windows Authentication. If you have administrator workstation rights try creating a windows user account with a shorter (under 8 character) username/pw combo.
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Old 09-04-2003, 01:55 PM   #5 (permalink)
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NEW BOARD SUGGESTION: ASTERISK
Actually, OTM 2.0 IS windows aware and, believe it or not, is active directory aware! Reset the domain account login in NT/2000 to username admin pw admin, then try to log into OTM as admin admin (case sensitive-try caps and lower case)
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