ell

Hi

We have recently upgraded from Meridian Mail to Call Pilot 5.0 and as a result of not being able to create 2 separate remote notification schedules, I have created an application to manage our Out of Hours Support line.

Basically if we receive a call between 9am - 5pm, Monday - Friday, the call will go through to our Helpdesk phone and if not answered will go to the helpdesk mailbox.

If a call is made outside this time period, the caller will be forwarded to a voice form.

My first question is can you enable Remote Notification on a voice form, to notify a mobile/cell phone???

I have not been able to find this option and therefore when a new Voice Form message is left, notification is then sent to a separate mailbox (2115), which has remote notification setup to call the support mobile/cell phone.

The person on call then receives notification that a message has been left on mailbox 2115, but this just says that a new voice message has been received. The person on support then needs to hang up the call and call a different number which connects to the transcription service.

Is it possible for the Voiceform to have remote notification setup rather than having a different extension performing the remote notification.

Can somebody also explain what exactly Special Notification is used for?

Any help would be greatly appreciated.

Thank you.