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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old 08-27-2003, 01:42 PM   #1 (permalink)
morpheus
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By pass forwading?

I'm running an Option 11C and have set up a group of 4 dn's to hunt. Here's the scenario I would like; DN 4000 would hunt to 4001 to 4002 to 4003 to 4000. If no one picks up, it would keep hunting until someone did.

Here's what's happening: You call 4000, it rings 4 times then goes to 4001 where it continually rings without hunting any further.

I need this for internal calls only, not external. I've posted the configuration of my 4 TN's below. HELP!

DES V22
TN 004 0 00 00
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4001
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDA
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC
CPND_LANG ENG
RCO 1
HUNT 4001
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4000 0 MARP
DNRO 0
DNRI 0
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
DATE 17 JUL 2003

DES V22
TN 004 0 00 03
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4002
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDA
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 4002
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4001 0 MARP
DNRO 0
DNRI 0
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
DATE 12 JUN 2003

DES V22
TN 003 0 00 13
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4003
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDA
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 4003
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4002 0 MARP
DNRO 0
DNRI 0
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
DATE 12 JUN 2003

DES V22
TN 004 0 00 15
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4000
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDA
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 4000
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4003 0 MARP
DNRO 0
DNRI 0
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
DATE 12 JUN 2003

Thank You
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Old 08-27-2003, 02:02 PM   #2 (permalink)
depearce
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2 ACD queues, same agents

Morpheus- Hunt = busy, not no Answer. FDN= No Answer, unless you have FNAD, FNAL, FNAT in LD 15 = hunt. To get the FDN to continue you need SFA in CLS.
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Old 08-27-2003, 03:59 PM   #3 (permalink)
morpheus
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Trouble call desk

Thank you for that feedback. It helped me out some. Is there anyway to do the "Call Forward No Answer" more than twice?

Thank You
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Old 08-27-2003, 04:26 PM   #4 (permalink)
jack
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Hunt Group Difficulty

Yeppers.

CLS = SFA


Jack
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Dogs rollover Phones hunt
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Old 08-27-2003, 05:01 PM   #5 (permalink)
morpheus
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Hunt Group Difficulty

I've added that "SFA" to the class of service and it will only forward 2 times; once it arrives on the 3rd extension it keeps ringing and ringing going nowhere. I would like it to go to the 4th extension and if it still doesn't pick up go back to number 1 again, continuing on.

Thanks
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