gei_spot

What's the phone ext and print TNB

__________________
I'm a member of the "PbxInfo Gang"

thedss

The TN has gone UNEQ. Nothing to print.

The DN is doesn't show up in LUDN, isn't a PLDN, isn't in a GHT and isn't an ACDN.

It seems to be active in the switch somewhere, but isn't dialable (but does print out the above BUG stuff on the TTY when you dial it), and I cannot use it (assign it to a new TN for example), as the switch says it is in use.

Literally, the phone programming just vaporised off this TN, but remains in the switch somehow???

thedss

Ok, seems the phone is midway through an Automatic Relocation, however, not sure who did this, why it's gone wrong, or whether the switch has glitched.

I got output from LD21, PRT SRDT earlier for this phone (correct DN & TN), but that data is now gone, and the set hasn't been relocated???

I cannot do anything with the TN because it's midway through the relocation, and same for the DN.

I cannot OUT the record in LD50 as it no longer exists in there. When the data did show in the relocation table it wouldn't let me OUT it anyway.

I have tested automatic relocation on another phone and it worked without a problem.

We don't use this feature, and after this is resolved I will disable the feature.

Any ideas who to revive the DN & TN?

jack

You have an option 11 correct?

Print your model sets -- been a LOOONNNGGG time since I've seen this -- in LD 20.

After finding one enter that into the phone so that you at least have the tn back. Now you can out/chg/whatever.

Thanks for that trip down memory lane

__________________
Dogs rollover Phones hunt

thedss

Thanks, Jack.

This switch is a 61c. As far as I can see there are no model sets defined.

I have managed to get the TN back in operation - copied another sets TN and assigned a totally different DN (a free one).

Then used IDC to get the two DNs expected on this phone to work for external callers (converted them both to the new temp. number).

Still, the original DNs are lost though, but won't act as though they are free.

Would it be possible I have database corruption, or is this something that can be resolved by other means?

gei_spot

[quote=thedss;163200]Ok, seems the phone is midway through an Automatic Relocation, however, not sure who did this, why it's gone wrong, or whether the switch has glitched.

quote]

GO to LD 50 and delete it.
]
never mind didn't read all the way through before comment

__________________
I'm a member of the "PbxInfo Gang"

thedss

^bump

The original DN for this phone is showing "NO ACT SINCE NO DATE" when doing a PRT DNB. But the DN is not available to use - it won't assign to a key on he phone, nor can it be set up on a new TN.

Any ideas?

jack

I'd be looking at the database corruption issue.

Just for grins, if you try to add the dn to your phone, what happens?

__________________
Dogs rollover Phones hunt

thedss

If trying to add the DN to an existing (mine included), I get SCH0011 (TN in DNBLOCK fails TNTRANS).

I'm assuming i'm going to have to reload from a backup?