MEI LINK/rhack this one's for you. - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

depearce · 08-25-2003, 01:26 PM

The MEI LINK on MAX is showing down. This is an 8.71 rls MAX. on an 81C.
Third party is aspect RTA. The Listen has been re-started which worked last time, however it is not responding now. We have another center tied to the same Listen program ( Same MAX/PBX type) that is working and the link is up.

LAN LINK File indicates that Keep Alive has not been received from RTA Listen program.

Any ideas?

rhack · 08-25-2003, 02:49 PM

A keep alive must be received from the client every two minutes, otherwise the link will go down. From the maintenance screen, go to the Lan Diagnostic tools, and select your MEI link info and see what the status of everything is. During a low traffic period, (hardly any ACD traffic), trun on your MEI Link trace and capture it for around 10 minutes or so. Afterwords, review the file, and see that you are receiving the Keep Alives. Also, are you seeing any errors besides this:
**** WARNING **** Keep alive timer for link 30 on port 44247 expired

It is quite possible that the LNA is experiencing some problems. If you are able to to get the Aspect RTA client to log back in and it works for awhile befor going down, I would suspect the LAN. Another clue may be is MTE sessions get knocked down.

depearce · 08-25-2003, 03:01 PM

hack- Trace file every 2 mins has the response:
<-------------Shutdown size=1 then (time/date) 32.

This is the only response. I ran the Trace for 15 min.

???????????????

rhack · 08-25-2003, 03:38 PM

Can you run a trace on your other system to compare? What was the Max error log showing?

depearce · 08-25-2003, 04:38 PM

Max error is the same as before. "Keep Alive" not received.
As soon as I get in contact with the Tech. at the other site, I'll have him check, however, MTE shows no errors since 7/31.

depearce · 08-26-2003, 08:00 AM

rhack-We re-boot the LAN server last night and the LINK came up. Thought I'd never
convince the LAN guys that the problem was on their end not mine. They are about as
hard to deal with as local carriers. It's never their problem. They finally re-booted just
to get me off their backs and were a little more considerate when I show them I wasn't the only one saying it was the application not MAX. Of course, now they can't figure out why that worked.

Oh well, job security. Thanks much for your help again.

rhack · 08-26-2003, 10:11 AM

Glad, you got it working again. Looks like once the conncetion dropped, it never tried logging back into Max. When you say the LAN server, did you mean the Aspect RTA server?

depearce · 08-26-2003, 10:19 AM

Exactly. We are running Aspect RTA on our Application Server. Just like Printers etc.

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