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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old 08-22-2003, 09:54 AM   #1 (permalink)
myetman
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Question. In OTM when you pull the TN database how is ISDN lines handled. Do they show up in OTM or are they ignored.

Reason I am asking if OTM does not pick them up then we can not bill them.

Thanks

OTM version 2.X
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Old 08-22-2003, 12:00 PM   #2 (permalink)
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Problems with PBX

Im guessing you are talking about isdn lines off an UILC or an SILC card.

These are not configured as regular sets so therefor are ignored by otm
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Old 08-27-2003, 11:58 AM   #3 (permalink)
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HAD LUNCH WITH TWISTED TODAY!!!!

Thanks, if OTM ignores them then what happens to the CDR? How can I bill the calls?
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Old 08-27-2003, 12:05 PM   #4 (permalink)
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2 ACD queues, same agents

I have been looking at a solution for this as well. One that I am very intested in (however a bit on the pricy side) is http://www.prilink.com
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Old 08-28-2003, 05:43 PM   #5 (permalink)
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ACD upgrade

I'm at a lost on this one. You spend all this dough on a product and it is such a struggle or is it me and OTM is great?

m.
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