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 07-07-2008, 12:20 PM | #1 (permalink) | ||||||||
| Junior Member   phoneprincess has no status.
Location: Valpo IN Rep Power: 7  Gender:  Country:     | BIG BIG Problem need help from the phone gods I have a site that at the moment is causing me much dismay. They had a power outage here over the weekend and I got a ticket to change the time. So I got here and changed the time and that is all good now, but none of the analog phones are working now. You get a dial tone, but when you try to dial nothing happens. You continue to get dial tone. Also they are not getting in coming calls. Can someone please give me a shove in the right direction here. Thanks!!!!   | ||||||||
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| 07-07-2008, 01:01 PM | #2 (permalink) | ||||||||
| Senior Member  Mercury_Storm is ....
Location: Nortel South Africa Rep Power: 40 Gender:  Country:  | Usually means the extension is not configured, an analog phone will provide dial tone, even though its not configured, which could mean one of two things.. 1) Changes where made before the power failure, and they never made a backup. 2) Database corruption could have caused a loss of data | ||||||||
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| 07-07-2008, 01:03 PM | #3 (permalink) | ||||||||
| Junior Member  bcrawford3 has no status.
Location: Manassas, VA Rep Power: 0 Gender: Country: | RE: Big Big Problem The scenario you describe is that power went out and your system came up, but you can't dial from your analog sets? Also can't get incoming calls. Sounds like your ring generator took a hit. I would power it down and reseat the card. Make some test calls to see if that fixes issue. You didn't say if this was Opt11 type system, CS1000 or what. I would then check your Digitone Receivers to make sure that they are enabled. I would start at the above two places, but need a little more information before I can help. | ||||||||
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| 07-08-2008, 07:22 AM | #6 (permalink) | ||||||||
| Moderator   SD_WILSON is AWESOME!!!
Location: In a Galaxy far, far away... [a.k.a. Tiverton, Ontario (CANADA)] Rep Power: 8 Gender: Country:  | Princess, all the responses I see here are pretty logical. Mercury Storm's response are the areas of highest suspicion. Either changes were made and not backed up, or you have database corruption. If you discover it is the latter, I had that happen to me, then I recommend the measures outlined in the Meridian Corruption guides (attached). Cheers!  SD __________________ Life is far too important to be taken seriously! | ||||||||
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| 07-09-2008, 07:28 AM | #8 (permalink) | |||||||||
| Moderator SD_WILSON is AWESOME!!!
Location: In a Galaxy far, far away... [a.k.a. Tiverton, Ontario (CANADA)] Rep Power: 8 Gender: Country: |  Quote:
 Trust in God and keep yer powder dry boys! Cheers! SD __________________ Life is far too important to be taken seriously! | |||||||||
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