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Old 07-10-2008, 10:09 AM   #11 (permalink)
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Try pressing the pound key before talking, does that work?
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Old 07-11-2008, 11:00 AM   #12 (permalink)
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Jack

Yes that worked, are you able to briefly explain the logic behind that and is there a remedy to not having to do the # first?

Thanks a million!
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Old 07-11-2008, 06:20 PM   #13 (permalink)
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The pound key forces the End Of Dial Timer to complete.

Post a copy of one of the TN's of the Trunks going to the IVR.

I suspect either your EOD is set to long/high or the TN is not seeing supervision from the IVR and thus is not establishing the voice path.

This can be a real PITA to work thru, but can be managed.
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