UNEQ Issue on OPT 11 System - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

yortmantup · 04-07-2008, 01:03 PM

I hired a vendor to do some work at a remote location on our OPT 11 Nortel system (call Pilot) - the office made an addition and the vendor left me a voicemail stating that he punched down a phone to TN 15 4 and that I need to assign a DN to it. When I stat that port it shows UNEQ. Which if I remember right, tells me there is nothing plugged in correct? I have verified that she plugged a phone in. I'm looking at try to get his phone up and running but am stuck - any idea's or suggestions?

colin · 04-07-2008, 02:39 PM

you will need to add a spare number on 15 4

first find a spare DN

LD 20
req prt
type ludn
cust x
c/r till all your spare numbers are printed then select a spare

LD 20
req chg
type 2616 ( 2616 for a digital set or 500 for analog )
cust x
TN 15 4
item key 0 scr xxxx ( this is the DN you have selected )
c/r till the end

then go to LD 95

req new
type name
cust x
dn xxxx
then enter a name

try that

yortmantup · 04-07-2008, 02:53 PM

Thanks for the reply,

I found a spare but you lost me on this section:
LD 20
req chg
type 2616 ( 2616 for a digital set or 500 for analog ) cust x item key 0 scr xxxx ( this is the DN you have selected ) c/r till the end

I go to LD20
I put in chg
I put 2616 for type because it is digital
but then it asks for the TN - do I put in the 15 4 TN or the TN of the spare?

colin · 04-07-2008, 04:23 PM

yes

TN 15 4

LD 20
req = chg
type = 2616
cust = x( usually enter 0 here )
tn 15 4
item ( then enter ) key 0 scr xxxx ( where xxxx is the DN )

yortmantup · 04-08-2008, 08:15 AM

when putting 15 4 I get the error "terminal does not exist"

neohoggr · 04-08-2008, 08:23 AM

when you stat the tn what shows up as the full tn? i.e. 15 0 0 4

apsrac · 04-08-2008, 09:23 AM

If when you STAT the TN the reply is UNEQ you need to start with "NEW" and not "CHQ". You're programming a new phone on TN 15 4 not changing a phone.

jack · 04-08-2008, 09:35 AM

Yep sounds like vendor only did wiring but did not program the TN.

Build a new TN or copy an existing and you should be good to go.

As an aside I'd leave a message for this vendor not to send that tech out again.

neohoggr · 04-09-2008, 07:22 PM

As Jack says, you need to program NEW. It sounds like you had a run in with what is too often the case. A technician that does as little as possible to get by. Good luck.

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