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Old March 19th, 2008   #1 (permalink)
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Long Distance T1
Hi All,
I hope someone can give me some help.
We are experiencing poor sound quality on our toll free lines. Our Toll Free provider sends calls to another provider's LCN into a NY call center. As a test, the call center engineering team are suggesting to reroute calls to one of their Long Distance T1's (which do not use LCN's) to determine where the poor quality occurs. LCN/DID numbers are not supported on LDT1’s but only on Local T1’s. Therefore, we cannot map any LCN/DID on the AT&T circuits.

I have never heard of a Long Distance T1. And, I only know that Toll Free numbers reroute to a Local Conversion Number.

Could someone offer some info that will clear my confusion and ignorance.

Thanks
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Old March 19th, 2008   #2 (permalink)
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Get ATT to provide DNIS digits on the toll free numbers.

Terminate the calls on the dedicate T.

IDC the digits to the correct q's -- or if possible have the DNIS be the q numbers.

This will eliminate the LCN requirement and may even save a few bucks.
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