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Old 02-28-2008, 02:10 PM   #1 (permalink)
picciolaj
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forwarding DN to voicemail on ACD phone

Is it possible to forward personal DN calls to voicemail on an acd phone, meaning if the agent is going on vacation can she forward her personal DN calls to voicemail?
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Old 02-28-2008, 02:18 PM   #2 (permalink)
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Yes. This DN should not appear on any other sets. It should be a stand alone number. Here is an example of a 2216 TNB: (xxxx is a sanitized DN for voice mail, also, you may recognize that this set is acquired by symposium.)

REQ: prt
TYPE: tnb
TN 68 0 6 13
DATE
PAGE
DES

DES 414114
TN 068 0 06 13
TYPE 2216
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN xxxx
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 25
SCI 0
SSU
LNRS 16
XLST
SCPW 1234
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITA CNTD CLTA ASCD
CPFA CPTA ABDA CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT xxxx
LHK 3
LPK 3
PLEV 02
CSDN
FCAR NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5151 0 104114
AGN
01 NRD
02 MSB
03 SCR 4114 0 MARP
CPND
NAME
XPLN
DISPLAY_FMT FIRST,LAST
04 TRN
05 CFW 4 xxxx
06
07
08
09
10
11
12
13
14
15
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Old 02-28-2008, 02:40 PM   #3 (permalink)
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thanks

I removed the SCN appearance of the DN from the other phone and it worked, appreciate the quick response.
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