jack

Look at the Software feature guide fro Call Redirection by Time of Day

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colin

Call Redirection by Time of Day

Feature Description

This feature provides automatic redirection of an incoming call to a pre-defined DN depending on the time of day. Alternate time options are defined at the customer level in Overlay 15, with four alternate time options available per customer. The feature is then activated/deactivated on a per set basis in Overlays10 or 11. Call Redirection by Time of Day applies to: Hunt, Call Forward No Answer (FNA), and Call Forward/Hunt by Call Type.

Feature Implementation

This feature is implemented in two stages.

The first stage uses Program 15 to define the time options. There are four alternate time options available at the customer level for the CRT0D feature: CRT0, CRT1, CRT2 and CRT3.

This feature is enabled when at least one of the alternate time options is defined. The alternate time options are entered in International time format.

Example

This example shows how the alternate time options are set in the Customer data block. The section of CDB you require is Call Redirection Data (RDR).

LD 15
Load Program 15

REQ CHG
TYPE RDR
CUST X X = Customer number
Carriage return on until you reach CRTOD prompt
CRTOD YES Call redirection by time of day
CRTO 12 00 13 00 Alternate time option 0. (Start hour/start minute. End hour/end minute)
Enter carriage return to go to next prompt
CRT1 SH SM EH EM Alternate time option 1 sh / sm = start hours / mins, eh / em = end hours / mins
CRT2 SH SM EH EM Alternate time option 2
CRT3 SH SM EH EM Alternate time option 3
Enter "x" to remove the value and reset to start time = end time=0
Carriage return Back to the REQ prompt.




Printing Call Forward Number Rings and Call redirection Times

LD 21

REQ PRT
TYPE RDR
RDR_DATA Carriage return through all the prompts and you will be presented with a prompt out containing all your Re-direction data, included will be your Call Redirection Time data
CRT0 12 00 13 00 Call redirection time 0
CRT1 00 00 00 0 Call redirection time 1
CRT2 00 00 00 00 Call redirection time 2
CRT3 00 00 00 00 Call redirection time 3

The second stage uses Programs 10 or 11 to set class of service call redirection by time of day allowed/denied (RTDA/RTDD). The alternate redirection time option (ARTO) and alternate forwarding prompts (AFD/AHNT) are set.

Example

This example shows how to set alternate redirection prompts for an analogue set.

One alternative time option forwarding to a DN on call forward no answer and busy.

LD 10
Load Program 10

REQ CHG
TYPE 500
TN x x x x = Terminal Number
ECHG YES Easy change
ITEM CLS RTDA Call redirection by time of day allowed. if CLS = RTDD, AFD/AHNT will be removed, and ARTO will be reset to zero
ITEM ARTO 0 Alternate redirection time option for call redirection set to zero (options 0-3)
ITEM FTR AFD yyyy Alternate flexible call forward to DN yyyy
ITEM FTR AHNT zzzz Alternate hunt to DN zzzz
ITEM Carriage return back to the REQ prompt

This example shows how to set alternate redirection prompts for a digital set. One alternative time option forwarding to a DN on call forward no answer and busy.

LD 11
Load Program 11

REQ CHG
TYPE xxxx xxxx = Telephone Type 2616, 2008 etc
ECHG YES
ITEM CLS RTDA Call redirection by time of day allowed
ITEM ARTO 0 Alternate redirection time option for call redirection set to zero (options 0-3)
ITEM AFD yyyy Alternate flexible call forward to DN yyyy
ITEM AHNT zzzz Alternate hunt to DN zzzz
ITEM Carriage return back to the REQ prompt

CKIRK

This has been most helpful.
I'm getting an error that I'm entering too many digits when I try and program this to dial internationally? I can enter 12 digits ok. Any suggestions?

Steamer

You may have to create a dummy ACDN with NCFW to the intl number. Then program your FDN or AFD as the ACDN.
The ACD should have MWC YES and MAXP 1.

Icy

I guess that in CFW you have a standard 12 digits allowed in table, you need to change this to the number of digits you are allowing. 4-6-10-14-16,etc.