PP

Sounds Like You Have Loop Start Trunks

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OLD ROLMEN WORKING ON NORTEL

mohd825

and wat is that ? is it a problem ? and how it can be fixed and what is all about it ??

telecomatt

A loop start line is a pots line. Just like the one in your house. All you have to do is create a "Loop" in the circuit for you to get dialtone. Its counterpart the "ground" start line requires that the circuit be grounded out to recieve dialtone. This change has to be done through your PSTN provider. Then a change must be made on the pbx to reflect it

The problem is on a loop start line there is no whats called "Supervision" which means the PBX does not know when to hang up the call. Better yet in this case your voice mail.

mohd825

solution??

mohd825

i thought it is to do with dialing information form the callpilot manager , isnt it ?

telecomatt

Nope. The callpilot channel is not releasing after the caller does. So it will record whatever is on the line. first dead air. then reorder..

Fix.. Call your pots lines carrier have them changed to Ground start lines.
when they are ready to switch them over. Change all of your loop start trunks to ground in LD 14

mohd825

another thing i want to ask you, iam getting criticla alarms on my callpilot server :

This is an alarm message
Severity: Critical
No details (1)
Refer to alarm number: 40592


yet two more questions :

what is the differnce between wide message archival at message management and enable message archival at the mailbox class


thanks!!!