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| Tags: firmware |
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 07-08-2003, 07:00 AM | #1 (permalink) |
| Junior Member | McDougal I've been having problems with a lot of 3903's hanging, being disabled during midnight routines and so forth. I've been having a poke around, and couldn't come up with much other than "just reset your handset" :laugh: I have lots of them dotted around the building, but the largest concentration in particular, spread across two fiber remotes have the problem. Earlier today tho, I did a FSUM in 32 and got **M3902 SUMMARY 040 - ON DISK 080 (020 ) - 000372 SETS FOUND 040 (018 ) - 000200 SETS FOUND 052 (017 ) - 000001 SETS FOUND 047 (024 ) - 000002 SETS FOUND 080 (022 ) - 000002 SETS FOUND 000009 SETS NOT RESPONDING **M3903 SUMMARY 051 - ON DISK 052 (017 ) - 000109 SETS FOUND 043 (017 ) - 000065 SETS FOUND 047 (024 ) - 000001 SETS FOUND 083 (024 ) - 000001 SETS FOUND 080 (017 ) - 000011 SETS FOUND 000012 SETS NOT RESPONDING **M3904 SUMMARY 046 - ON DISK 083 (024 ) - 000032 SETS FOUND 047 (024 ) - 000013 SETS FOUND 052 (017 ) - 000001 SETS FOUND 046 (024 ) - 000001 SETS FOUND 080 (020 ) - 000001 SETS FOUND **M3905 SUMMARY 032 - ON DISK I did some checks using FWVU on a random sample of 3903 handsets, and found that most of the handsets in that are are on the older firmware. Is anyone aware of any issues that were fixed in any firmware release (84 now isn't it?) that would hint at this issue, or am I barking up the wrong tree? |
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| 07-09-2003, 04:45 AM | #3 (permalink) | ||||||||
| Senior Member 
Location: Far away Rep Power: 6  | Solution for Remote IPE go here. it may help.. http://www.russellweb.co.uk/nortel/39xx.asp | ||||||||
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| 07-09-2003, 12:19 PM | #5 (permalink) | ||||||||
| Senior Member 
Location: Chicago -- CENTER OF THE UNIVERSE Rep Power: 10 | Add On Module As C posted --- Step Three: Updating the on switch firmware level. << Back | Next >> The loading of new firmware onto the meridian can only be done from PDT and require a Sysload afterwards. I will not be placeing the instructions here, or emailing them to anyone. Those who need to know will know, anyone else can obtain the instructions in the normal method. - Sorry ! ©2001 T.M.Russell Last update: 06 January, 2002 Best viewed at 800 x 600 or 1024 x 768 With Internet explorer 4+ __________________ Dogs rollover Phones hunt | ||||||||
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| 07-09-2003, 01:41 PM | #6 (permalink) |
| Junior Member | 61-c E-lan I went to Mr. Russell's URL and read Step Three. That is why I put up my previous post. "The loading of new firmware onto the meridian can only be done from PDT". What is PDT? I'm in charge of a PBX and I need to know. I'm not trying to be a jerk I just want some information/help is all. :casstet: |
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| 07-09-2003, 03:27 PM | #7 (permalink) | ||||||||
| Junior Member
Location: Missouri Rep Power: 6 | PIC Code One way to get a 3900 firmware update is to upgrade the switch software. By looking at your FSUM output, I assume that you have either 25.10 or 25.30. Unfortunately, I can't remember what f/w version came with 25.10 or 25.30 (I have had both versions). My switches with 25.40B have the following f/w versions: **M3902 SUMMARY 080 - ON DISK 080 (018 ) - 000006 SETS FOUND **M3903 SUMMARY 080 - ON DISK 080 (017 ) - 000008 SETS FOUND 052 (017 ) - 000001 SETS FOUND 000001 SETS NOT RESPONDING **M3904 SUMMARY 083 - ON DISK 083 (083 ) - 000011 SETS FOUND 083 (024 ) - 000001 SETS FOUND **M3905 SUMMARY 083 - ON DISK If you have 25.10, by all means, upgrade. If you have 25.30, there may be patches out there that can help, although when we upgraded to this version, many of the 3900 problems (phones going to sleep, etc) were fixed. | ||||||||
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| 07-09-2003, 10:14 PM | #9 (permalink) |
| Senior Member  | Location Codes - In and Out PDT is the Problem Determination Tool used by engineers to access the backend VxWorks operating system of the PBX. It is used to debug problems, install patches, as well as PSDL file updates (the latter being what you need). You have 3 choices: Ask/Pay your maintenace vendor to do it Pay Nortel to do it Pay a qualified 3rd Party to do it In any case you will not be able to perform this yourself, and you will be hard pressed to get anything further or more specific from any board about PDT. I can tell you this though, having the new firmware on the phones, and the old on the switch will give you lots of grief! You need to either bump up the switch, then flash allof the phones, or downflash them to what your switch has now. |
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| 07-10-2003, 04:15 AM | #10 (permalink) |
| Junior Member | OPtion 11 / Cico integration - TMDI Doing the actual upgrade is not the problem; I was just wondering if I was correct in thinking the firmware could well be the cause of the issue. I'm currently on 25.15, and as you can see the firmware "on disk" is quite old. telecom116 has said that upgrading the firmware on his sets fixed problems with 39xx sets going to sleep, so perhaps it may be time to do it. But if Fletch is right, and new firmware on old release will cause issues, then perhaps it's time to upgrade the whole switch... [Edited on 10/7/2003 by ScottBye] |
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