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Old 08-29-2007, 02:16 PM   #1 (permalink)
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Nortel, CCM and Unity issue, need help

Hi all,
Currently we have a T1 PRI connection between Cisco callmanager 4.1 and Nortel release 4 version3221.
We configured CDP so that we can dial each side directly by extention number and the call ID shows well between each other. But we have a problem to forward all nortel VM services to Cisco UNity.
For example, we configured Unity pilot number as 5000, while we forward cisco ip phone to 5000 and dial from the internal user of both sides, it goes into VM box correctly. But when we forward nortel extension to 5000, it goes into Unity greetings(Meanwhile, if we dial 5000 from the nortel extension, it goes the same)
Can anyone give me help to handle this needs?

Plus.
This supposed to be a CCM and Unity configuration, but I still deside to post here for some one may already implement this migration work. So please be kind to give me suggestion.
Thank you!
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Old 08-30-2007, 07:15 AM   #2 (permalink)
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Sounds like tthe C word isn't able to see the extensoin of the Nortel and thus plays the general greeting.

Is that you issue?
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Old 08-31-2007, 09:26 AM   #3 (permalink)
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But we do have ID/Name shows well on each side's telephone, sounds like only the Unity can't see the number of Nortel
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Old 08-31-2007, 11:41 AM   #4 (permalink)
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I agree proble seems to be on the unity box
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