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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
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 08-29-2007, 07:39 AM | #1 (permalink) |
| Senior Member  | CallPilot Mail Box Acceptance Freaky..... I call a menu and select 1 or 2 to be sent to a skillset, if after hours, it sends me to a voice mail box. On one call I will enter the mail box and be able to leave a message. If I hang up and hit redial, the call then tells me that I am not a subscriber. I hang up and redial again and you might be able to leave a message. So, one time I AM a subscriber and the next time I many NOT be a subscriber. What would cause this? I have verified my ACD, CDN, Menu Service in AppBuilder, my voice mail ports are all in service.... I even stopped and started them just to be clean. I don't know what else to do. Thoughts? Rachelle __________________ No matter where you go, there is the Ladies Love Marty Fan Club.  |
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| 08-29-2007, 08:38 AM | #5 (permalink) | ||||||||
| Senior Member 
Location: 3498.51 miles from Tiverton, Ontario (CANADA) Rep Power: 16  | Is your VM system on the same switch? I have seen situations with centralized VM systems where remote sites would get a variety of prompts for the same call type due to incorrectly programed alternate routing to VM. (applicable to locations with more than one path to the centralized VM system) | ||||||||
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| 08-29-2007, 12:07 PM | #6 (permalink) |
| Senior Member | Jack: FOPT = 14 Slag: This is a centralized CP but, the terminating number and the two skillsets that come off of the Menu are located in the same site as the CP. All: Would putting a TOD block in front of the MS block cause CLID confusion? If so, should I make the menu choices go to the TOD first and then route via TOD to the right skillset? rlc __________________ No matter where you go, there is the Ladies Love Marty Fan Club. |
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