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 07-25-2007, 10:22 AM | #1 (permalink) | ||||||||
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Rep Power: 0  Country:  | Nortel ACD problem I have an ACD queue and we have problems with people not logging out of the queue. I set the que to rtq nrd. Calls are still just ringing no answer because the phone is not getting logged out by this queue. What else can I check. We are not using Symposium or IVR. We have no ran routes or music on hold. | ||||||||
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