Hands Free Problems - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

snees · 06-24-2003, 11:38 AM

I have one person here having trouble with the handsfree feature on the a 3903 telephone. When talking hands free voice cuts in and out at the other end. This only happens while the person on the other end is using the handset, problem doesn't occur if conversation is handsfree to handsfree.

I understand the feature is only half-duplex so background noise can be a factor in causing the conversation to be clipped....but this is more then just clipping, the line actually sounds as if it goes dead and then comes back.

I've tried a different telephone, problem still exists. I thought maybe attenuation on the line, but wouldn't this problem occur while using the handset as well if that were the case. Any suggestions would be great!

Thanks
Adam

SCH0000 · 07-21-2003, 06:12 PM

Have you tested by moving the extension to a different TN?

Icy · 07-22-2003, 01:27 PM

This question has come up so often, that I´m sure it´s a patch problem. I´m running 61c with 25.40b and I have a lot of 3904 and 3903 and I´ve never heard of this problem at my side.

TobiasMoran · 09-30-2003, 08:47 AM

I have a guy with a 3903, MARP'd to two other locations. I have his feature set up as HFA, however, it won't work for some reason. When you hit the extension button, you can hear dial tone through the speaker, but no go on the HF button. I've changed out the 3903 already with a brand new one...still the same problem. Any suggestions?

Thanks!

Icy · 09-30-2003, 09:10 AM

TM. are you using headset with the phone? Is the phone set for headset enabled in Options list. I have HFA as default in features. I newer run into this problem that you have. I don´t think the MARP has anything to do with this.

jtkjk1 · 09-30-2003, 09:34 AM

We had a similar problem when we first installed 3900 phones. I agree with Icy that it is probably a patch issue. We have not had it on 25.40b.

Pirates_Ghost · 09-30-2003, 10:08 AM

My question is this:
Which phone are you trouble shooting? One thing you may want to test is if the trouble exists every time, or just on two phones...
I HAVE run into similar issues, but after some Sherlock work we'd come to find that the trouble only existed btwn two phones, and the one we'd been trouble shooting (with HF) was NOT the troubled phone, but the handset of the OTHER phone was.
A shot in the dark, but if you've not already pared it down to this simple proccess, it may be worth a try.

TobiasMoran · 09-30-2003, 11:08 AM

Pirates Ghost...Bingo. That was it.

amazing....

I miss my DMS 250

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