polycom sound station 2 for nortel not working after succession 4.0 upgrade - PBX Info :: Your Free PBX, PABX and Telephone Information Resource
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Old 06-08-2007, 08:52 AM   #1 (permalink)
Chantmaster
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Unhappy polycom sound station 2 for nortel not working after succession 4.0 upgrade

recently upgraded cs1000 to sucession 4.0 and polycom sound station 2 for nortel (digital version) no longer works....
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Old 06-08-2007, 10:47 AM   #2 (permalink)
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ok. please be more specific.. what exactly doesnt work
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Old 06-08-2007, 12:30 PM   #3 (permalink)
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Originally Posted by Chantmaster View Post
recently upgraded cs1000 to sucession 4.0 and polycom sound station 2 for nortel (digital version) no longer works....
Is the TN built as a 2616?
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Old 06-08-2007, 09:37 PM   #4 (permalink)
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yes tried as 2616 and 3903
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Old 06-08-2007, 09:39 PM   #5 (permalink)
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my guess is firmware issue on polycom
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Old 06-08-2007, 09:44 PM   #6 (permalink)
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telcomat...poly does not see pbx and pbx not recognizing polycom or the pass thru 3903.
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Old 06-10-2007, 09:38 PM   #7 (permalink)
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What about the firmware on the set? Is it an actual set or just a TN? Either way I would check if keys are on the same buttons (trans/conference/ect). Since a change was done on the PBX, it's a PBX issue, however, chantmaster may be correct. You might have to update the Polycomm. Arethe PBX peps up to date? Is it a 4.00T or 4.50W? Need more answers and need answers from Polycomm.
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Old 06-11-2007, 08:49 AM   #8 (permalink)
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from what i remember. the polys are supposed to be built as a 2616, a 3903 will work but it you wont have all the functionality. from the top of my head im trying to remember.. key 0 is dn key 3 trn and key 6 ao6? i will verify today


there is no firmware download to the set.
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Old 06-11-2007, 08:12 PM   #9 (permalink)
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yes, peps up to date, not sure if 4.0t 4.5 w. Contacting polycom support(oh no...lol) , according to there faq for the ss2 only supported platforms are 11c thru 81,no mention of succession.

thx all
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Old 06-12-2007, 07:09 AM   #10 (permalink)
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There is really not much different between 4.0 and 25.xx. At least not that much that should kill you Polycomm. If you TN is set up as a 2616 and is program correctly, it looks like a Polycomm issue to me. I will assume that the 2616's are crossconnected to the PolyComm directly. If I'm wrong and you are using sets with/without data adaptors, then you might have a problem.
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