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 04-13-2007, 11:53 AM | #1 (permalink) |
| Junior Member | Call Park Problems  My name is Tom from California. I have a client who has a Meridian pbx w/a PRI circuit. They have been experiencing some problems only recently w/their call "park" function. When they park a call, and request another person to pick it up, the call has been dropped before they can pick it up. Customers are really upset at being dropped.The phone vendor installed a couple of new modules, which didn't fix the problem. He then told us it must be the "phone company's" fault. As expected, the phone company disagrees, and says it's the equipment, not them. ANY THOUGHTS OR IDEAS OUT THERE? HELPLESS IN CALIFORNIA!! Last edited by SOCALTOM : 04-13-2007 at 11:57 AM. Reason: CHANGE TITLE |
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| 04-13-2007, 11:57 AM | #2 (permalink) | ||||||||
| Senior Member  
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 11  | Is it possible that this is user error? Do they save the parked call before hanging up? And are they providing the proper call park queue? If the answer is yes. Then I would start with the conference cards. That is where your "parked" calls resides. __________________  Mr. Wiggles "Really. I'll just come in for a minute." Last edited by gei_spot : 04-13-2007 at 11:59 AM. | ||||||||
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